Tech

google-as-darth-vader:-why-ia-writer-quit-the-android-app-market

Google as Darth Vader: Why iA Writer quit the Android app market

“Picture a massive football stadium filled with fans month after month,” Reichenstein wrote to Ars. In that stadium, he writes:

  • 5 percent (max) have a two-week trial ticket
  • 2 percent have a yearly ticket
  • 0.5 percent have a monthly ticket
  • 0.5 percent are buying “all-time” tickets

But even if every lifetime ticket buyer showed up at once, that’s 10 percent of the stadium, Reichenstein said. Even without full visibility of every APK—”and what is happening in China at all,” he wrote—iA can assume 90 percent of users are “climbing over the fence.”

“Long story short, that’s how you can end up with 50,000 users and only 1,000 paying you,” Reichenstein wrote in the blog post.

Piracy doesn’t just mean lost revenue, Reichenstein wrote, but also increased demands for support, feature requests, and chances for bad ratings from people who never pay. And it builds over time. “You sell less apps through the [Play Store], but pirated users keep coming in because pirate sites don’t have such reviews. Reviews don’t matter much if the app is free.”

The iA numbers on macOS hint at a roughly 10 percent piracy rate. On iOS, it’s “not 0%,” but it’s “very, very hard to say what the numbers are”; there is also no “reset trick” or trials offered there.

A possible future unfreezing

Reichenstein wrote in the post and to Ars that sharing these kinds of numbers can invite critique from other app developers, both armchair and experienced. He’s seen that happening on Mastodon, Hacker News, and X (formerly Twitter). But “critical people are useful,” he noted, and he’s OK with people working backward to figure out how much iA might have made. (Google did not offer comment on aspects of iA’s post outside discussing Drive access policy.)

iA suggests that it might bring back Writer on Android, perhaps in a business-to-business scenario with direct payments. For now, it’s a slab of history, albeit far less valuable to the metaphorical Darth Vader that froze it.

Google as Darth Vader: Why iA Writer quit the Android app market Read More »

faulty-samsung-update-leaves-owners-of-bricked-galaxy-phones-with-few-options

Faulty Samsung update leaves owners of bricked Galaxy phones with few options

Samsung issued a software update on October 2 that bricked some older Galaxy smartphones. While Samsung has stopped the update from rolling out further, those with broken phones have received a harsh reminder of the importance of data backups.

On Wednesday, numerous people online started complaining about their Samsung phones being stuck in a bootloop (you can see examples here, here, and in newer comments here).

A Samsung spokesperson confirmed to Ars Technica that an update to Samsung’s SmartThings Framework app for managing smart devices caused the problems:

We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app.

Samsung “immediately suspended the update” after learning of the problem and is “working to resolve the issues,” the company’s spokesperson said. According to user reports online, Samsung has issued a new update that people can download without their phones breaking.

However, owners of older affected phones, namely the Galaxy S10 series, Galaxy Note 10 series, Galaxy M51, and Galaxy A90, have been unable to power their devices on to roll back the update. Many users who already manually or automatically installed the update are still dealing with bricked devices.

A harsh reminder

Users with bricked Galaxy phones were initially met with a difficult choice: Go without their phone or perform a data-erasing factory reset.

Samsung’s statement to Ars advised customers to “contact the Samsung Contact Center” for support, but it’s unclear if a fix can be employed that doesn’t wipe the phone.

Faulty Samsung update leaves owners of bricked Galaxy phones with few options Read More »

no-more-bricked-ipads:-apple-fixes-several-bugs-in-ios,-ipados,-macos-updates

No more bricked iPads: Apple fixes several bugs in iOS, iPadOS, macOS updates

On Thursday, Apple released the first software updates for its devices since last month’s rollout of iOS 18 and macOS Sequoia.

Those who’ve been following along know that several key features that didn’t make it into the initial release of iOS 18 are expected in iOS 18.1, but that’s not the update we got on Thursday.

Rather, Apple pushed out a series of smaller updates that fixed several bugs but did not add new features. The updates are labeled iOS 18.0.1, iPadOS 18.0.1, visionOS 2.0.1, macOS Sequoia 15.0.1, and watchOS 11.0.1.

Arguably, the two most important fixes come in iPadOS 18.0.1 and iOS 18.0.1. The iPad update fixes an issue that bricked a small number of recently released iPads (those running Apple’s M4 chip). That problem caused Apple to quickly pull iPadOS 18 for those devices, so Thursday’s iPadOS 18.0.1 release is actually the first time most users of those devices will be able to run iPadOS 18.

On the iPhone side, Apple says it has addressed a bug that could sometimes cause the touchscreen to fail to register users’ fingers.

No more bricked iPads: Apple fixes several bugs in iOS, iPadOS, macOS updates Read More »

uninstalled-copilot?-microsoft-will-let-you-reprogram-your-keyboard’s-copilot-key

Uninstalled Copilot? Microsoft will let you reprogram your keyboard’s Copilot key

Whether you care about Microsoft’s Copilot AI assistant or not, many new PCs introduced this year have included a dedicated Copilot key on the keyboard; this is true whether the PC meets the requirements for Microsoft’s Copilot+ PC program or not. Microsoft’s commitment to putting AI features in all its products runs so deep that the company changed the Windows keyboard for the first time in three decades.

But what happens if you don’t use Copilot regularly, or you’ve disabled or uninstalled it entirely, or if you simply don’t need to have it available at the press of a button? Microsoft is making allowances for you in a new Windows Insider Preview build in the Dev channel, which will allow the Copilot key to be reprogrammed so that it can launch more than just Copilot.

The area in Settings where you can reprogram the Copilot key in the latest Windows Insider Preview build in the Dev channel. Credit: Microsoft

There are restrictions. To appear in the menu of options in the Settings app, Microsoft says an app must be “MSIX packaged and signed, thus indicating the app meets security and privacy requirements to keep customers safe.” Generally an app installed via the Microsoft Store or apps built into Windows will meet those requirements, though apps installed from other sources may not. But you can’t make the Copilot key launch any old executable or batch file, and you can’t customize it to do anything other than launch apps (at least, not without using third-party tools for reconfiguring your keyboard).

Uninstalled Copilot? Microsoft will let you reprogram your keyboard’s Copilot key Read More »

microsoft-releases-office-2024,-the-latest-buy-once-own-forever-version-of-office

Microsoft releases Office 2024, the latest buy-once-own-forever version of Office

Microsoft’s push to get Windows and Office users to buy Microsoft 365 subscriptions can be irritating, but to the company’s credit, it’s one of the few that has continued to sell buy-once, use-forever versions of its flagship software after launching a subscription model. This week the company has officially launched Microsoft Office 2024, a new “locked-in-time” update to Word, Excel, PowerPoint, and other apps for people who don’t want the continuously developed Microsoft 365 versions.

For end users, Office Home 2024 gets you Word, Excel, PowerPoint, and OneNote for $149.99. Office Home & Business 2024 costs $249.99, which adds Outlook “and the rights to use the apps for commercial purposes.” Both licenses cover a single PC or Mac.

New Office Long-Term Servicing Channel (LTSC) products are also being released for businesses and other organizations; Office LTSC Professional Plus 2024 for Windows also includes the Access database management app. Project 2024 and Visio 2024 are also still being offered as standalone products.

The new apps include most changes made since Office 2021 was released three years ago; Microsoft details those updates here and on its Learn documentation site. Unlike the Microsoft 365 versions, the perpetually licensed versions of the apps won’t get ongoing feature updates, they’re missing some real-time collaboration capabilities, and they also won’t get any features related to the Copilot AI assistant.

Microsoft releases Office 2024, the latest buy-once-own-forever version of Office Read More »

“obviously-a-failure”:-sonos-execs-not-getting-bonuses-due-to-app-fiasco

“Obviously a failure”: Sonos execs not getting bonuses due to app fiasco

Sonos’ controversial app update in May was “obviously a failure,” Sonos CEO Patrick Spence told Reuters today.

When the update launched in May, customers revolted over missing features, like the ability to search music libraries, edit song and playlist queues, and set sleep timers. In addition, some already purchased hardware, especially older models, began having problems.

In a note to investors on Tuesday, Sonos said that “more than 80 percent of the app’s missing features have been reintroduced.” The app should be “almost 100 percent restored in the coming weeks.” Sonos has been updating the app every two weeks in an effort to bring it to parity with the old one.

Speaking to Reuters, Spence took the blame for an app said to be rushed out prematurely ahead of Sonos’ first headphones, Ace. 

“This is obviously a failure of Sonos, but it starts with me in terms of where it started,” he said.

The CEO reportedly admitted to the botched rollout stemming from a lack of proper testing and a desire to push out a lot of features simultaneously:

We underestimated the complexity of the system, and so our testing didn’t capture all of the things that it should. We released it too soon.

Sonos was reportedly eager to get the app out to accommodate Ace, resulting in an overhaul of the app, its player side, and Sonos’ cloud infrastructure. Last month, purported former and current Sonos employees spoke about the app accumulating technical debt before being forced into an update that wasn’t ready and overlooked some workers’ concerns.

No executive bonuses for now

Reuters reported today that Spence and seven other execs “would forgo their bonus in the most recent fiscal year,” which ended on September 30. The publication noted that Spence got a bonus of approximately $72,000 for fiscal year 2023. Reuters reported that the company heads have “certain benchmarks” to meet to receive bonuses for the October 2024 to September 2025 fiscal year.

It’s not hard to understand why the executives aren’t getting their bonuses. In addition to the damage that the botched app redesign has wrought on Sonos’ reputation—aggravating long-time customers and deterring prospective ones—the app has had tangible financial consequences. The Santa Barbara, California company is expecting to pay up to $30 million in the short term to fix the app and try to restore customer and partner trust. The company also delayed two hardware releases, which led it to reduce its fiscal 2024 guidance. Sonos shares have fallen more than 30 percent since before the app update, Reuters noted.

“Obviously a failure”: Sonos execs not getting bonuses due to app fiasco Read More »

verizon-customers-face-mass-scale-outage-across-the-us

Verizon customers face mass-scale outage across the US

5Gpocalypse —

More than 100,000 reports appeared on Downdetector.

A map showing hotspots of outages primarily in the east coast and central US, but some in California as well

Enlarge / A Downdetector map showing where Verizon outages are reported.

Wireless customers of Verizon and AT&T have found that they cannot make calls, send or receive text messages, or download any mobile data. As of this article’s publication, it appears the problem has yet to be resolved.

Users took to social media throughout the morning to complain that their phones were showing “SOS” mode, which allows emergency calls but nothing else. This is what phones sometimes offer when the user has no SIM registered on the device. Resetting the device and other common solutions do not resolve the issue. For much of the morning, Verizon offered no response to the reports.

Within hours, more than 100,000 users reported problems on the website Downdetector. The problem does not appear isolated to any particular part of the country; users in California reported problems, and so did users on the East Coast and in Chicago, among other places.

By 10 am, some AT&T users also began reporting problems. Outage maps based on user-reported data found that the outages were especially common in parts of the country otherwise affected by Hurricane Helene.

After a period of silence, Verizon acknowledged the problem in a public statement. “We are aware of an issue impacting service for some customers,” a spokesperson told NBC News and others. “Our engineers are engaged and we are working quickly to identify and solve the issue.”

However, the spokesperson did not specify why the outage was occurring. It’s not the first major online service outage this year, though. AT&T experienced an outage previously, and the CrowdStrike-related outage of Microsoft services caused chaos and made headlines in July.

Update 5: 37 PM ET:  Some users are reporting they have regained service, and Verizon confirmed this in another statement: “Verizon engineers are making progress on our network issue and service has started to be restored. We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this issue.”

Verizon customers face mass-scale outage across the US Read More »

apple-backs-out-of-backing-openai,-report-claims

Apple backs out of backing OpenAI, report claims

ChatGPT —

Apple dropped out of the $6.5 billion investment round at the 11th hour.

The Apple Park campus in Cupertino, California.

Enlarge / The Apple Park campus in Cupertino, California.

A few weeks back, it was reported that Apple was exploring investing in OpenAI, the company that makes ChatGPT, the GPT model, and other popular generative AI products. Now, a new report from The Wall Street Journal claims that Apple has abandoned those plans.

The article simply says Apple “fell out of the talks to join the round.” The round is expected to close in a week or so and may raise as much as $6.5 billion for the growing Silicon Valley company. Had Apple gone through with the move, it would have been a rare event—though not completely unprecedented—for Apple to invest in another company that size.

OpenAI is still expected to raise the funds it seeks from other sources. The report claims Microsoft is expected to invest around $1 billion in this round. Microsoft has already invested substantial sums in OpenAI, whose GPT models power Microsoft AI tools like Copilot and Bing chat.

Nvidia is also a likely major investor in this round.

Apple will soon offer limited ChatGPT integration in an upcoming iOS update, though it plans to support additional models like Google’s Gemini further down the line, offering users a choice similar to how they pick a default search engine or web browser.

OpenAI has been on a successful tear with its products and models, establishing itself as a leader in the rapidly growing industry. However, it has also been beset by drama and controversy—most recently, some key leaders at OpenAI departed the company abruptly, and it shifted its focus from a research-focused organization that was beholden to a nonprofit, to a for-profit company under CEO Sam Altman. Also, former Apple design lead Jony Ive is confirmed to be working on a new AI product of some kind.

But The Wall Street Journal did not specify which (if any) of these facts are reasons why Apple chose to back out of the investment.

Apple backs out of backing OpenAI, report claims Read More »

microsoft-details-security/privacy-overhaul-for-windows-recall-ahead-of-relaunch

Microsoft details security/privacy overhaul for Windows Recall ahead of relaunch

An updated onboarding screen for Recall, with clearly visible buttons for opting in or out; Microsoft says Recall will be opt-in by default and can even be removed from PCs entirely.

Enlarge / An updated onboarding screen for Recall, with clearly visible buttons for opting in or out; Microsoft says Recall will be opt-in by default and can even be removed from PCs entirely.

Microsoft

Microsoft is having another whack at its controversial Recall feature for Copilot+ Windows PCs, after the original version crashed and burned amid scrutiny from security researchers and testers over the summer. The former version of Recall recorded screenshots and OCR text of all user activity, and stored it unencrypted on disk where it could easily be accessed by another user on the PC or an attacker with remote access.

The feature was announced in late May, without having gone through any of the public Windows Insider testing that most new Windows features get, and was scheduled to ship on new PCs by June 18; by June 13, the company had delayed it indefinitely to rearchitect it and said that it would be tested through the normal channels before it was rolled out to the public.

Today, Microsoft shared more extensive details on exactly how the security of Recall has been re-architected in a post by Microsoft VP of Enterprise and OS Security David Weston.

More secure, also optional

An abstraction of Recall's new security architecture, which replaces the old, largely nonexistent security architecture.

Enlarge / An abstraction of Recall’s new security architecture, which replaces the old, largely nonexistent security architecture.

Microsoft

The broad strokes of today’s announcement are similar to the changes Microsoft originally announced for Recall over the summer: that the feature would be opt-in and off-by-default instead of opt-out, that users would need to re-authenticate with Windows Hello before accessing any Recall data, and that locally stored Recall data will be protected with additional encryption.

However, some details show how Microsoft is attempting to placate skeptical users. For instance, Recall can now be removed entirely from a system using the “optional features” settings in Windows (when a similar removal mechanism showed up in a Windows preview earlier this month, Microsoft claimed it was a “bug,” but apparently not).

The company is also sharing more about how Windows will protect data locally. All Recall data stored locally, including “snapshots and any associated information in the vector database,” will be encrypted at rest with keys stored in your system’s TPM; according to the blog post, Recall will only function when BitLocker or Device Encryption is fully enabled. Recall will also require Virtualization-Based Security (VBS) and Hypervisor-Protected Code Integrity (HVCI) enabled; these are features that people sometimes turn off to improve game performance, but Recall will reportedly refuse to work unless they’re turned on.

This is because the new Recall operates inside of a VBS enclave, which helps to isolate and secure data in memory from the rest of the system.

“This area acts like a locked box that can only be accessed after permission is granted by the user through Windows Hello,” writes Weston. “VBS enclaves offer an isolation boundary from both kernel and administrative users.”

Windows doesn’t allow any code to run within these enclaves that hasn’t been signed by Microsoft, which should lower the risk of exposing Recall data to malware or other rogue applications. Other malware protections new to this version of Recall include “rate-limiting and anti-hammering measures.”

Microsoft details security/privacy overhaul for Windows Recall ahead of relaunch Read More »

report:-apple-changes-film-strategy,-will-rarely-do-wide-theatrical-releases

Report: Apple changes film strategy, will rarely do wide theatrical releases

Small screen focus —

Apple TV+ has made more waves with TV shows than movies so far.

George Clooney and Brad Pitt stand in a doorway

Enlarge / A still from Wolfs, an Apple-produced film starring George Clooney and Brad Pitt.

Apple

For the past few years, Apple has been making big-budget movies meant to compete with the best traditional Hollywood studios have to offer, and it has been releasing them in theaters to drive ticket sales and awards buzz.

Much of that is about to change, according to a report from Bloomberg. The article claims that Apple is “rethinking its movie strategy” after several box office misfires, like Argylle and Napoleon.

It has already canceled the wide theatrical release of one of its tent pole movies, the George Clooney and Brad Pitt-led Wolfs. Most other upcoming big-budget movies from Apple will be released in just a few theaters, suggesting the plan is simple to ensure continued awards eligibility but not to put butts in seats.

Further, Apple plans to move away from super-budget films and to focus its portfolio on a dozen films a year at lower budgets. Just one major big-budget film is planned to get a wide theatrical release: F1. How that one performs could inform future changes to Apple’s strategy.

The report notes that Apple is not the only streamer changing its strategy. Netflix is reducing costs and bringing more movie production in-house, while Amazon is trying (so far unsuccessfully) to produce a higher volume of movies annually, but with a mixture of online-only and in-theater releases. It also points out that movie theater chains are feeling ever more financial pressure, as overall ticket sales haven’t matched their pre-pandemic levels despite occasional hits like Inside Out 2 and Deadpool & Wolverine.

Cinemas have been counting on streamers like Netflix and Apple to crank out films, but those hopes may be dashed if the media companies continue to pull back. For the most part, tech companies like Apple and Amazon have had better luck gaining buzz with television series than with feature films.

Report: Apple changes film strategy, will rarely do wide theatrical releases Read More »

ifixit’s-iphone-16-teardown-finds-a-greatly-improved-battery-removal-process

iFixit’s iPhone 16 teardown finds a greatly improved battery removal process

iFixit —

The new iPhones received a repair score of 7 out of 10.

iFixit’s iPhone 16 and 16 Plus teardown.

iFixit has published teardown views for the iPhone 16 and iPhone 16 Pro, along with their larger cousins, the Plus and Pro Max.

The videos are really marketing for iFixit’s various repair kits and other tools and products that you can buy—and sometimes these videos now have lengthy plugs for some new product or another—but nonetheless, the videos almost always include interesting insights about devices’ components.

Tearing down the iPhone 16, iFixit confirmed one thing we already suspected: One of the mmWave antennas was removed and replaced in that same spot by the Camera Control button. It also found that the camera systems in the 16 Pro and 16 Pro Max are almost interchangeable, but sadly aren’t because of the placement of a single screw and the length of a single cable. Too bad.

The disassembly process for the Pro phones is mostly the same as before, but thankfully, there’s been a redesign that reduces the risk of damaging the OLED panel when tearing the phone down.

The biggest discovery was that the iPhone 16 and iPhone 16 Plus have a superior battery replacement process compared to earlier phones. Instead of pull tabs, they use an adhesive that lets go when affected by an electric current.

iFixit says this is one of the easiest battery removal processes in the industry, which is high praise, especially when it’s directed toward a company with a difficult record on that front.

iFixit’s iPhone 16 Pro and 16 Pro Max teardown.

Unfortunately, the 16 Pro and 16 Pro Max haven’t moved to the new battery replacement process found in the 16 and 16 Plus. On the bright side, it’s much easier to service the USB-C port than before, though Apple doesn’t sell that part separately.

iFixit gave all the new iPhones a 7 out of 10 repairability score, which is historically high for an iPhone.

The videos go into much more detail, so check them out.

Listing image by iFixit

iFixit’s iPhone 16 teardown finds a greatly improved battery removal process Read More »

in-rare-move-from-printing-industry,-hp-actually-has-a-decent-idea

In rare move from printing industry, HP actually has a decent idea

Someone touching a piece of paper that's sitting in a printer

The printer industry is in a rut.

With the digitization of, well, nearly everything, people just don’t print like they used to. More modern ways of storing and sharing information, changes in communication preferences at home and in offices, and environmental concerns have stonewalled the printing industry and challenged stakeholders like HP.

I’d argue that it’s not just technological, economic, and societal changes that have diminished printer businesses. For the average person, printers and their capabilities have become boring. When’s the last time you’ve heard of a new killer printer feature?

HP has received a lot of guff for alleged anti-consumer practices in its printer business, turning many people off the devices. But HP’s latest print announcement is a rare example of a printer firm proposing new, potentially helpful features instead of questionable business tactics to drive business.

Printers need a rebrand

Frequent readers of Ars Technica (including myself) may be surprised to see me praising a printer company, especially HP. In recent years, HP has been a big driver of broken trust between printer brands and customers.

Its most egregious offense has been using firmware updates to make it so previously purchased printers no longer work with non-HP ink. HP has dealt with numerous lawsuits over this and has paid out millions in fines and customer compensation. Activists have called for HP printers to be removed from the Electronic Product Environmental Assessment Tool registry because of HP’s Dynamic Security updates.

But HP continues to stand by Dynamic Security, with CEO Enrique Lores even going so far as to unrealistically claim that third-party ink poses a cybersecurity threat. Updates that brick features of devices that people rely on for valued, or even work-critical, tasks can wreck someone’s day. It can also make people distrustful of updates, creating more pressing security concerns than that of non-proprietary ink cartridges. Further, HP and other printer companies (like Canon) have also been rightfully criticized for making combo printer-scanner devices require ink to perform scans, something that should be an inkless task.

It has gotten to the point where, in 2024, my best recommendation for people seeking a printer is a boring, black-and-white Brother laser printer from 2017 or to go to their local library.

Feature being tested could actually improve printing

So color me impressed to hear HP announcing a feature for printer users with the potential for easily and immediately improving customers’ printing experience. The feature is currently only available to select customers as a beta software driver. But Perfect Output, as HP’s calling it, could be a useful tool for simplifying and speeding up certain types of print jobs, especially for tech novices.

Perfect Output is the first in a category of printer features that HP will call HP Print AI. Yes, it’s part of the AI marketing hype currently overwhelming tech users (don’t shoot the messenger!). According to HP’s Tuesday announcement, Perfect Output is supposed to make it easier to print things off of web browsers (like articles, travel documents, and tutorials) and spreadsheets in a cleaner, more natural-looking way.

One could use Perfect Output to quickly fix image sizes and remove ads and white space when printing something off a website, HP says as an example.

  • HP’s example of a print job before Perfect Output …

  • … and after.

And it should be easier to print spreadsheets that don’t cut across multiple pages, like in the image below, according to HP.

  • A spreadsheet print job before HP’s new AI feature …

  • … and after.

In rare move from printing industry, HP actually has a decent idea Read More »