Policy

dirty-diaper-resold-on-amazon-ruined-a-family-business,-report-says

Dirty diaper resold on Amazon ruined a family business, report says

Dirty diaper resold on Amazon ruined a family business, report says

A feces-encrusted swim diaper tanked a family business after Amazon re-sold it as new, Bloomberg reported, triggering a bad review that quickly turned a million-dollar mom-and-pop shop into a $600,000 pile of debt.

Paul and Rachelle Baron, owners of Beau & Belle Littles, told Bloomberg that Amazon is supposed to inspect returned items before reselling them. But the company failed to detect the poop stains before reselling a damaged item that triggered a one-star review in 2020 that the couple says doomed their business after more than 100 buyers flagged it as “helpful.”

“The diaper arrived used and was covered in poop stains,” the review said, urging readers to “see pics.”

Because others marked the review as helpful, Amazon increased its visibility on the product page, just as the Barons “were executing a plan to triple their annual sales to $3 million in 2020.” No matter how many 5-star reviews were left, this one bad review blaming the seller for the issue continued to “haunt” the family business, the Barons said.

“Nothing could have been more disgusting!!” the review continued. “I am assuming someone returned it after using it and the company simply did not check the item and then shipped it to us as if it was brand new.”

Amazon says that it prohibits negative reviews that violate community guidelines, including by focusing on seller, order, or shipping feedback rather than on the item’s quality. Other one-star reviews for the same product that the Barons seemingly accept as valid comment on quality, leaving feedback like the diaper fitting too tightly or leaking. But the bad review focused on the dirty item being resold as new likely should have been removed, Bloomberg reported, since it “suggests the item had already been used.” The review also seemingly violated community guidelines by focusing on “the company” not checking the item before shipping, blaming the seller for Amazon’s return inspection process.

But Amazon ultimately declined to remove the bad review, Paul Baron told Bloomberg. The buyer who left the review, a teacher named Erin Elizabeth Herbert, told Bloomberg that the Barons had reached out directly to explain what happened, but she forgot to update the review and still has not as of this writing.

“I always meant to go back and revise my review to reflect that, and life got busy and I never did,” Herbert told Bloomberg.

Her review remains online, serving as a warning for parents to avoid buying from the family business.

“These were not small stains either,” Herbert’s review said. “I was extremely grossed out. Thank god I saw the stains and didn’t put it on my baby! I will be returning this ASAP, and I sure hope they check it out when they get it back, but I wouldn’t be surprised if they just ship it to some other unsuspecting parent.”

The Barons told Ars they think the buyer hasn’t updated the review because she doesn’t understand how damaging it has been to their business.

Ars could not immediately reach Amazon for comment, but a spokesperson, Maria Boschetti, seemed to suggest to Bloomberg that there was little the Barons could do to correct the issue now.

“We are sorry to hear that a seller feels their return was not evaluated correctly and resulted in a negative review,” Boschetti told Bloomberg. “We encourage selling partners to reach out with any concerns, and we listen to their feedback to help us continue improving the selling experience.”

On Amazon’s site, other sellers have complained about the company’s failure to remove reviews that clearly violate community guidelines. In one case, an Amazon support specialist named Danika acknowledged that the use of profanity in a review, for example, “seems particularly cut and dry as a violation,” promising to escalate the complaint. However, Danika appeared to abandon the thread after that, with the user commenting that the review remained up after the escalation.

The Barons are now selling enough inventory through Beau & Belle Littles to pay down their debt, but they are struggling to make a living after becoming a prominent Amazon success story after launching their business a decade ago. The couple told Bloomberg that a “loan secured by their home” has complicated “the prospect of filing for bankruptcy,” and both have taken on other jobs to make ends meet since the review was posted.

The Barons told Ars they’ve given up on resolving the issue with Amazon after a support specialist appeared demoralized, admitting that “it’s completely” Amazon’s “fault” but there was nothing he could do.

“The last four years have been an emotional train wreck,” Paul Baron told Bloomberg. “Shoppers might think returning a poopy diaper to Amazon is a victimless way to get their money back, but we’re a small, family business, and this is how we pay our mortgage.”

Dirty diaper resold on Amazon ruined a family business, report says Read More »

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Net neutrality rules temporarily stayed as judges weigh impact of SCOTUS ruling

Net neutrality delay —

Court delays FCC rules until August 5, asks sides for briefs on Brand X.

FCC Chairwoman Jessica Rosenworcel and FCC Commissioner Brendan Carr stand next to each other in a Congressional hearing room before a hearing.

Enlarge / FCC Chairwoman Jessica Rosenworcel and FCC Commissioner Brendan Carr arrive to testify during a House committee hearing on March 31, 2022, in Washington, DC.

Getty Images | Kevin Dietsch

A federal court on Friday temporarily stayed enforcement of net neutrality regulations but has not decided on the merits of a telecom-industry request to block the rules on a longer-term basis.

The Federal Communications Commission’s revived net neutrality rules were scheduled to take effect on July 22. But the US Court of Appeals for the 6th Circuit needs more time to consider the industry motion to block the rules and wants the parties to file supplemental briefs. As a result, the FCC can’t enforce the rules until at least August 5.

“To provide sufficient opportunity to consider the merits of the motion to stay the FCC’s order, we conclude that an administrative stay is warranted. The FCC’s order is hereby temporarily stayed until August 5, 2024,” the court said on Friday.

The administrative stay is due in part to the 6th Circuit Court’s consideration of Supreme Court precedent. The Supreme Court’s decision last month in Loper Bright Enterprises v. Raimondo limited the regulatory authority of federal agencies by overturning the 40-year-old Chevron precedent. Chevron gave agencies leeway to interpret ambiguous laws as long as the agency’s conclusion was reasonable.

Briefs on Brand X

The telecom industry and FCC already filed briefs on the impact of Loper Bright. But the 6th Circuit wants supplemental briefs on a related topic.

Chevron deference was crucial in the 2005 Brand X ruling that has repeatedly played a role in cases over the FCC’s ability to regulate net neutrality. Brand X allowed the FCC to classify cable Internet as a lightly regulated information service. The precedent helped the FCC win court cases both when the Obama-era commission implemented net neutrality rules and when the Trump-era commission repealed those same rules.

On Friday, the 6th Circuit said the judges’ panel considering the present case “would be grateful for supplemental briefs by the parties with respect to the application of stare decisis and National Cable & Telecom. Ass’n v. Brand X Internet Servs., to this dispute, filed no later than July 19, 2024.” (Stare decisis is the “doctrine that courts will adhere to precedent in making their decisions.”)

The Supreme Court overturning Chevron doesn’t automatically nullify Brand X. The Supreme Court said in the Loper Bright ruling that “we do not call into question prior cases that relied on the Chevron framework. The holdings of those cases that specific agency actions are lawful—including the Clean Air Act holding of Chevron itself—are still subject to statutory stare decisis despite our change in interpretive methodology.”

The telecom industry and FCC briefs on Loper Bright both discussed Brand X, but the judges evidently want more on that topic. The 6th Circuit’s administrative stay was handed down by Chief Judge Jeffrey Sutton, Judge Eric Clay, and Judge Stephanie Dawkins Davis. Sutton was appointed by George W. Bush, while Clay is a Clinton appointee, and Davis was appointed by Biden.

FCC lost motion to move case

The administrative stay doesn’t necessarily signal anything about how the 6th Circuit judges will rule on the merits. But telcos did already win one ruling when the court rejected a motion to transfer the case.

Previous net neutrality cases were decided by the US Court of Appeals for the District of Columbia Circuit. This time, the 6th Circuit was randomly selected to hear the case in a multi-circuit lottery after telco lobby groups filed suit in seven circuits.

The FCC sought to transfer the current case to the DC Circuit, which ruled in the agency’s favor in the previous cases. The 6th Circuit denied the motion on June 28.

“When considering a motion to transfer a multi-circuit petition, we give considerable weight to our selection in the lottery. That lottery system would not mean much if a party disappointed by the luck of the draw could transfer the case to its preferred forum,” the court said.

Though the DC Circuit handled previous similar cases, the 6th Circuit said this is not merely a continuation of the earlier cases. The court also made a point of referring to the FCC repeatedly changing its position on whether broadband should be regulated as a common-carrier service.

“The DC Circuit has some familiarity with the legal classification of broadband through its consideration of prior FCC orders,” the 6th Circuit panel said. “But the FCC’s vacillating positions on the proper classification of broadband demonstrate that the prior orders do not represent the staggered implementation of a single undertaking. And, as the DC Circuit itself has explained, ‘general familiarity with the legal questions presented by a case is decidedly different from acquaintance with the proceedings that gave rise to the order in suit.'”

Net neutrality rules temporarily stayed as judges weigh impact of SCOTUS ruling Read More »

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Elon Musk’s X faces big EU fines as paid checkmarks are ruled deceptive

Blue checkmarks —

Paid “verification” deceives X users and violates Digital Services Act, EU says.

Elon Musk's X account profile displayed on a phone screen

Getty Images | NurPhoto

Elon Musk’s overhaul of the Twitter verification system deceives users and violates the Digital Services Act, the European Commission said today in an announcement of preliminary findings that could lead to a big financial penalty.

The social media platform now called X “designs and operates its interface for the ‘verified accounts’ with the ‘Blue checkmark’ in a way that does not correspond to industry practice and deceives users,” the EU regulator said. “Since anyone can subscribe to obtain such a ‘verified’ status, it negatively affects users’ ability to make free and informed decisions about the authenticity of the accounts and the content they interact with. There is evidence of motivated malicious actors abusing the ‘verified account’ to deceive users.”

Blue checkmarks “used to mean trustworthy sources of information,” Commissioner for Internal Market Thierry Breton said. The EC said it “informed X of its preliminary view that it is in breach of the Digital Services Act (DSA) in areas linked to dark patterns, advertising transparency and data access for researchers.”

X will have an opportunity to respond in writing. If the preliminary finding is upheld, the EC said it would adopt a non-compliance decision that “could entail fines of up to 6 percent of the total worldwide annual turnover of the provider, and order the provider to take measures to address the breach.”

A non-compliance decision may also “trigger an enhanced supervision period to ensure compliance with the measures the provider intends to take to remedy the breach,” and “periodic penalty payments to compel a platform to comply.” X is allowed to “exercise its rights of defense by examining the documents in the Commission’s investigation file and by replying in writing to the Commission’s preliminary findings,” the announcement said.

We contacted X today and will update this article if the company provides a response to the EU findings.

Advertising and data access charges

As for the second alleged violation, the EC said that “X does not comply with the required transparency on advertising, as it does not provide a searchable and reliable advertisement repository, but instead put in place design features and access barriers that make the repository unfit for its transparency purpose towards users. In particular, the design does not allow for the required supervision and research into emerging risks brought about by the distribution of advertising online.”

Thirdly, the commission said it found that “X fails to provide access to its public data to researchers in line with the conditions set out in the DSA. In particular, X prohibits eligible researchers from independently accessing its public data, such as by scraping, as stated in its terms of service. In addition, X’s process to grant eligible researchers access to its application programming interface (API) appears to dissuade researchers from carrying out their research projects or leave them with no other choice than to pay disproportionately high fees.”

In December 2023, the EC announced that Musk’s X platform was subject to the first formal investigation into possible DSA violations. X said at the time that it “remains committed to complying with the Digital Services Act and is cooperating with the regulatory process. It is important that this process remains free of political influence and follows the law.”

With today’s announcement, X is the first company to face preliminary findings of DSA non-compliance.

“The DSA has transparency at its very core, and we are determined to ensure that all platforms, including X, comply with EU legislation,” said EC competition official Margrethe Vestager.

Elon Musk’s X faces big EU fines as paid checkmarks are ruled deceptive Read More »

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Nearly all AT&T subscribers’ call records stolen in Snowflake cloud hack

AT&T data breach —

Six months of call and text records taken from AT&T workspace on cloud platform.

AT&T logo displayed on a smartphone with a stock exchange index graph in the background.

Getty Images | SOPA Images

AT&T today said a breach on a third-party cloud platform exposed the call and text records of nearly all its cellular customers. The leaked data is said to include phone numbers that AT&T subscribers communicated with, but not names.

An AT&T spokesperson confirmed to Ars that the data was exposed in the recently reported attack on “AI data cloud” provider Snowflake, which also affected Ticketmaster and many other companies. As previously reported, Snowflake was compromised by a group that obtained login credentials through information-stealing malware.

“In April, AT&T learned that customer data was illegally downloaded from our workspace on a third-party cloud platform,” AT&T announced today. AT&T said it is working with law enforcement and “understands that at least one person has been apprehended.”

AT&T said it does not believe the stolen call data has been made publicly available. “The call and text records identify the phone numbers with which an AT&T number interacted during this period, including AT&T landline (home phone) customers. It also included counts of those calls or texts and total call durations for specific days or months,” AT&T said.

Records of “nearly all” AT&T customers

The data does not include the content of calls or text messages, AT&T said.

“Based on our investigation, the compromised data includes files containing AT&T records of calls and texts of nearly all of AT&T’s cellular customers, customers of mobile virtual network operators (MVNOs) using AT&T’s wireless network, as well as AT&T’s landline customers who interacted with those cellular numbers between May 1, 2022 – October 31, 2022. The compromised data also includes records from January 2, 2023, for a very small number of customers,” AT&T said.

The carrier said the breach does not include Social Security numbers, dates of birth, other personally identifiable information, or the time stamps for calls and texts. “While the data does not include customer names, there are often ways, using publicly available online tools, to find the name associated with a specific telephone number,” an AT&T filing with the Securities and Exchange Commission said.

AT&T’s SEC filing said the “records identify the telephone numbers with which an AT&T or MVNO wireless number interacted during these periods, including telephone numbers of AT&T wireline customers and customers of other carriers, counts of those interactions, and aggregate call duration for a day or month. For a subset of records, one or more cell site identification number(s) are also included.”

AT&T said it has “clos[ed] off the point of unlawful access” and is notifying current and former customers of the breach. AT&T’s current and former customers can obtain the data that was compromised, and details on how to make those data requests are available on this page.

FBI and FCC comment

The Federal Bureau of Investigation said AT&T and law enforcement agreed to delay public reporting of the incident when the investigation began in April. The FBI provided this statement to Ars:

Shortly after identifying a potential breach to customer data and before making its materiality decision, AT&T contacted the FBI to report the incident. In assessing the nature of the breach, all parties discussed a potential delay to public reporting under Item 1.05(c) of the SEC Rule, due to potential risks to national security and/or public safety. AT&T, FBI, and DOJ worked collaboratively through the first and second delay process, all while sharing key threat intelligence to bolster FBI investigative equities and to assist AT&T’s incident response work.

The FBI declined to provide any information on the person who was apprehended. The Federal Communications Commission said it has “an ongoing investigation into the AT&T breach and we’re coordinating with our law enforcement partners.”

An AT&T spokesperson told Ars that the Snowflake breach is unrelated to another recent leak involving the data of 73 million current and former subscribers.

Nearly all AT&T subscribers’ call records stolen in Snowflake cloud hack Read More »

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Apple settles EU probe by opening up its mobile payments system

A small price to pay? —

iPhone users will get more choices to make “touch-and-go” payments in the EU.

Apple settles EU probe by opening up its mobile payments system

In two weeks, iPhone users in the European Union will be able to use any mobile wallet they like to complete “tap and go” payments with the ease of using Apple Pay.

The change comes as part of a settlement with the European Commission (EC), which investigated Apple for potentially shutting out rivals by denying access to the “Near Field Communication” (NFC) technology on its devices that enables the “tap and go” feature. Apple did not develop this technology, which is free for developers, the EC said, and going forward, Apple agreed to not charge developers fees to provide the NFC functionality on its devices.

In a press release, the EC’s executive vice president, Margrethe Vestager, said that Apple’s commitments in the settlement address the commission’s “preliminary concerns that Apple may have illegally restricted competition for mobile wallets on iPhones.”

“From now on, Apple can no longer use its control over the iPhone ecosystem to keep other mobile wallets out of the market,” Vestager said. “Competing wallet developers, as well as consumers, will benefit from these changes, opening up innovation and choice, while keeping payments secure.”

Apple has until July 25 to follow through on three commitments that resolve the EC’s concerns that Apple may have “prevented developers from bringing new and competing mobile wallets to iPhone users.”

Arguably, providing outside developers access to NFC functionality on its devices is the biggest change. Rather than allowing developers to access this functionality through Apple’s hardware, Apple has borrowed a solution prevalent in the Android ecosystem, Vestager said, granting access through a software solution called “Host Card Emulation mode.”

This, Vestager said, provides “an equivalent solution in terms of security and user experience” and paves the way for other wallets to be more easily used on Apple devices.

An Apple spokesperson told CNBC that “Apple is providing developers in the European Economic Area with an option to enable NFC contactless payments and contactless transactions for car keys, closed loop transit, corporate badges, home keys, hotel keys, merchant loyalty/rewards, and event tickets from within their iOS apps using Host Card Emulation based APIs.”

To ensure that Apple Pay is on an equal playing field with other wallets, the EC said that Apple committed to improve contactless payments functionality for rival wallets. That means that “iPhone users will be able to double-click the side button of their iPhones to launch” their preferred wallet and “use Face ID, Touch ID and passcode to verify” their identities when using competing wallets.

Perhaps most critically for users attracted to Apple’s payment options convenience, Apple also agreed to allow rival wallets to be set as the default payment option.

These commitments will remain in force for 10 years, Vestager said.

Apple did not immediately respond to Ars’ request for comment. Apple’s spokesperson confirmed to CNBC that no changes would be made to Apple Pay or Apple Wallet as a result of the settlement.

Apple’s commitments go beyond the DMA

Before accepting Apple’s commitments, the EC spoke to “many banks, app developers, card issuers, and financial associations,” Vestager said, whose feedback helped improve Apple’s commitments.

According to Vestager, Apple’s changes go beyond the requirements of the EU’s strict antitrust law, the Digital Markets Act, which “requires gatekeepers to ensure effective interoperability with hardware and software features that they use within their ecosystems,” including “access to NFC technology for mobile payments.”

Beyond the DMA, Apple agreed to have its compliance with the settlement “ensured by a monitoring trustee,” as well as to provide “a fast dispute resolution mechanism, which will also allow for an independent review of Apple’s implementation.”

Vestager assured all stakeholders in the European Economic Area that these changes will prevent any potential harms caused by Apple seeming to shut other wallets out of its devices, which “may have had a negative impact on innovation.” By settling the yearslong probe, Apple avoided a potentially large fine. In March, the EC fined Apple nearly $2 billion for restricting “alternative and cheaper music subscription services” like Spotify in its app store, and the suspected anticompetitive behavior in Apple’s payments ecosystem seemed just as harmful, the EC found.

“This reduction in choice and innovation is harmful,” Vestager said, confirming that the settlement concluded the EC’s probe into Apple Pay. “It is harmful to consumers and it is illegal under EU competition rules.”

Apple settles EU probe by opening up its mobile payments system Read More »

court-ordered-penalties-for-15-teens-who-created-naked-ai-images-of-classmates

Court ordered penalties for 15 teens who created naked AI images of classmates

Real consequences —

Teens ordered to attend classes on sex education and responsible use of AI.

Court ordered penalties for 15 teens who created naked AI images of classmates

A Spanish youth court has sentenced 15 minors to one year of probation after spreading AI-generated nude images of female classmates in two WhatsApp groups.

The minors were charged with 20 counts of creating child sex abuse images and 20 counts of offenses against their victims’ moral integrity. In addition to probation, the teens will also be required to attend classes on gender and equality, as well as on the “responsible use of information and communication technologies,” a press release from the Juvenile Court of Badajoz said.

Many of the victims were too ashamed to speak up when the inappropriate fake images began spreading last year. Prior to the sentencing, a mother of one of the victims told The Guardian that girls like her daughter “were completely terrified and had tremendous anxiety attacks because they were suffering this in silence.”

The court confirmed that the teens used artificial intelligence to create images where female classmates “appear naked” by swiping photos from their social media profiles and superimposing their faces on “other naked female bodies.”

Teens using AI to sexualize and harass classmates has become an alarming global trend. Police have probed disturbing cases in both high schools and middle schools in the US, and earlier this year, the European Union proposed expanding its definition of child sex abuse to more effectively “prosecute the production and dissemination of deepfakes and AI-generated material.” Last year, US President Joe Biden issued an executive order urging lawmakers to pass more protections.

In addition to mental health impacts, victims have reported losing trust in classmates who targeted them and wanting to switch schools to avoid further contact with harassers. Others stopped posting photos online and remained fearful that the harmful AI images will resurface.

Minors targeting classmates may not realize exactly how far images can potentially spread when generating fake child sex abuse materials (CSAM); they could even end up on the dark web. An investigation by the United Kingdom-based Internet Watch Foundation (IWF) last year reported that “20,254 AI-generated images were found to have been posted to one dark web CSAM forum in a one-month period,” with more than half determined most likely to be criminal.

IWF warned that it has identified a growing market for AI-generated CSAM and concluded that “most AI CSAM found is now realistic enough to be treated as ‘real’ CSAM.” One “shocked” mother of a female classmate victimized in Spain agreed. She told The Guardian that “if I didn’t know my daughter’s body, I would have thought that image was real.”

More drastic steps to stop deepfakes

While lawmakers struggle to apply existing protections against CSAM to AI-generated images or to update laws to explicitly prosecute the offense, other more drastic solutions to prevent the harmful spread of deepfakes have been proposed.

In an op-ed for The Guardian today, journalist Lucia Osborne-Crowley advocated for laws restricting sites used to both generate and surface deepfake pornography, including regulating this harmful content when it appears on social media sites and search engines. And IWF suggested that, like jurisdictions that restrict sharing bomb-making information, lawmakers could also restrict guides instructing bad actors on how to use AI to generate CSAM.

The Malvaluna Association, which represented families of victims in Spain and broadly advocates for better sex education, told El Diario that beyond more regulations, more education is needed to stop teens motivated to use AI to attack classmates. Because the teens were ordered to attend classes, the association agreed to the sentencing measures.

“Beyond this particular trial, these facts should make us reflect on the need to educate people about equality between men and women,” the Malvaluna Association said. The group urged that today’s kids should not be learning about sex through pornography that “generates more sexism and violence.”

Teens sentenced in Spain were between the ages of 13 and 15. According to the Guardian, Spanish law prevented sentencing of minors under 14, but the youth court “can force them to take part in rehabilitation courses.”

Tech companies could also make it easier to report and remove harmful deepfakes. Ars could not immediately reach Meta for comment on efforts to combat the proliferation of AI-generated CSAM on WhatsApp, the private messaging app that was used to share fake images in Spain.

An FAQ said that “WhatsApp has zero tolerance for child sexual exploitation and abuse, and we ban users when we become aware they are sharing content that exploits or endangers children,” but it does not mention AI.

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republicans-angry-that-isps-receiving-us-grants-must-offer-low-cost-plans

Republicans angry that ISPs receiving US grants must offer low-cost plans

Illustration of ones and zeroes overlaid on a US map.

Getty Images | Matt Anderson Photography

Republican lawmakers are fighting a Biden administration attempt to bring cheap broadband service to low-income people, claiming it is an illegal form of rate regulation. GOP leaders of the House Energy and Commerce Committee announced an investigation into the National Telecommunications and Information Administration (NTIA), which is administering the $42.45 billion Broadband Equity, Access, and Deployment (BEAD) program that was approved by Congress in November 2021.

“States have reported that the NTIA is directing them to set rates and conditioning approval of initial proposals on doing so. This undoubtedly constitutes rate regulation by the NTIA,” states a letter to the NTIA from Committee Chair Cathy McMorris Rodgers (R-Wash.), Subcommittee on Communications and Technology Chair Bob Latta (R-Ohio), and Subcommittee on Oversight and Investigations Chair Morgan Griffith (R-Va.).

As evidence, the letter points to a statement by Virginia that described feedback received from the NTIA. The federal agency told Virginia that “the low-cost option must be established in the Initial proposal as an exact price or formula.”

The Republicans said anecdotal evidence suggests “the NTIA may be evaluating initial proposals counter to Congressional intent and in violation of the law.” They asked the agency for all communications about the grants between NTIA officials and state broadband offices.

The US law that ordered NTIA to distribute the money requires that Internet providers receiving federal funds offer at least one “low-cost broadband service option for eligible subscribers.” But the law also says the NTIA may not “regulate the rates charged for broadband service.”

We’re following the law, agency says

An NTIA spokesperson told Ars that the agency is working to implement the law’s requirement that grant recipients offer an affordable service tier to qualifying low-income households. “We’ve received the letter and will respond through the appropriate channels. NTIA is working to implement BEAD in a manner that is faithful to the statute,” the agency said.

NTIA Administrator Alan Davidson tried to deflect Republican criticism of the low-cost requirements at a hearing in May. He said that requiring a low-cost option, as the law demands, is not the same as regulating broadband rates.

“The statute requires that there be a low-cost service option,” Davidson told Latta at the hearing, according to Broadband Breakfast. “We do not believe the states are regulating rates here. We believe that this is a condition to get a federal grant. Nobody’s requiring a service provider to follow these rates, people do not have to participate in the program.”

The NTIA needs to evaluate specific proposals to determine whether plans are low-cost, he said. “You have to be able to understand what is affordable,” Davidson was quoted as saying. “Every state has to submit a low-cost option that we can understand is affordable. When states do that, we will approve their plans.”

Republicans angry that ISPs receiving US grants must offer low-cost plans Read More »

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Elon Musk beats one lawsuit seeking severance for laid-off Twitter employees

Xed out —

Losing plaintiffs may be able to join one of the other lawsuits against X Corp.

A large X placed on top of the building used by the company formerly known as Twitter.

Enlarge / An X sign at company headquarters in San Francisco.

Getty Images | Bloomberg

A federal judge yesterday granted Elon Musk’s motion to dismiss a class-action complaint alleging that laid-off Twitter employees were wrongfully denied the severance they were entitled to under the Employee Retirement Income Security Act (ERISA).

The employees may be able to latch onto another lawsuit against Twitter that alleges different severance-related violations, but their claim under ERISA was denied by US District Judge Trina Thompson in the Northern District of California.

“Plaintiffs are not without recourse,” Thompson wrote, noting that they may benefit from similar cases ongoing against the Musk-owned firm. “Indeed, there are other cases brought against Twitter for the failure to pay wages or provide employee severance benefits during the same or overlapping period that Plaintiffs allege Defendants denied them and the putative class sufficient severance benefits under the severance plan at issue here.”

The putative class action that was denied yesterday was filed last year by former Twitter employees Courtney McMillian and Ronald Cooper, who were offered one month of severance pay. They claim that the “severance Twitter has offered to date is a fraction of what employees are entitled to as Plan participants,” and they wanted to represent a class defined as all participants in the severance plan who were terminated from Twitter after Musk bought the company in October 2022. They alleged that “terminated employees remain entitled to no less than $500 million.” That would be the total amount allegedly due to thousands of ex-employees laid off after the Musk buyout.

Twitter, now X Corp., claimed that the company did not maintain a severance plan governed by ERISA. Plaintiffs claimed that for several years before the Musk takeover, there was a “formalized policy” and pointed to “documents that provide a uniform and detailed policy framework for the numerous post-termination benefits Twitter provided to employees.” Plaintiffs said employees were promised severance based on the reason of departure, length of tenure, job level, department, issuance of stock units, and other factors.

No discretion

To be governed by ERISA, a severance plan must be an “ongoing administrative program for processing claims and paying benefits.” The Twitter plan doesn’t qualify, Thompson wrote in an order granting Musk’s motion to dismiss.

A severance plan with a single lump sum payment can be governed by ERISA under certain conditions, Thompson wrote. Under a precedent cited by plaintiffs, a severance plan can be covered by ERISA if lump-sum payments are based on a discretionary analysis performed on a case-by-case basis.

“Here, by contrast, Twitter paid and offered to pay severance payments based on basic employment criteria that involved mathematical calculations, which does not involve a ‘case-by-case’ analysis or ‘discretionary application’ of the Twitter severance benefits’ terms,” Thompson wrote. “Twitter’s payments were ‘fixed, due at known times, and [did] not depend on contingencies outside the employee’s control.'”

Thompson found that the relevant severance plan is the one applied after the Musk takeover. She wrote that “the operative complaint’s facts do not show that there was any discretion required in determining which employees were eligible because all employees qualified for the severance plan upon termination due to the acquisition and subsequent merger.”

There was also no discretion in bonuses for laid-off employees “because there was a formula for calculating severance payments that staff could apply before issuing payment.” Thompson dismissed the ERISA claims and said that any attempt to amend those claims “would be futile.”

Other severance lawsuits still alive

Plaintiffs can file an amended complaint but only for non-ERISA claims, such as breach of contract or promissory estoppel. An amended complaint may “state claims based on the deficient severance benefits offered or provided to terminated employees pursuant to the severance plan that applied due to the 2022 and 2023 mass layoffs,” Thompson wrote.

If plaintiffs go that route, “this Court will consider issuing an Order finding this case related to one of the cases currently pending, such as Cornet,” Thompson wrote. If the case is found to be related to Cornet, it could be transferred to the District of Delaware, where Cornet is being heard.

The Cornet v. Twitter lawsuit alleges violations of the Worker Adjustment and Retraining Notification (WARN) Act. The lawsuit says that Twitter did not give all employees the required 60 days’ advance written notice before layoffs and that Twitter did not give payments in lieu of the notice.

Both cases concern Twitter’s allegedly “deficient severance payments following mass layoffs in November 2022, December 2022, February 2023, and September 2023,” Thompson noted.

In addition to alleged WARN Act violations, the Cornet suit claims that Twitter violated promises made during the months before Musk completed the acquisition. As Thompson wrote, the “Cornet plaintiffs assert contract-based claims for severance benefits on behalf of a nationwide putative class of X Corp employees and former employees that had been promised that ‘if there were layoffs, employees would receive benefits and severance at least as favorable as the benefits and severance that Twitter previously provided to employees.'”

In September 2023, Musk’s X Corp. agreed to settlement talks on arbitration claims from about 2,000 employees laid off after the sale. However, the talks didn’t end in a deal, and the severance lawsuits continue.

Elon Musk beats one lawsuit seeking severance for laid-off Twitter employees Read More »

users-must-prove-amazon-ripped-them-off-to-revive-buy-box-rigging-suit

Users must prove Amazon ripped them off to revive Buy Box rigging suit

Better come with receipts —

Users want Amazon held accountable for hiding cheaper items with faster delivery.

Users must prove Amazon ripped them off to revive Buy Box rigging suit

A court has dismissed a proposed class-action lawsuit alleging that Amazon’s Buy Box was rigged to rip off customers seeking the best deals on the platform.

The suit followed 2022 antitrust probes in the European Union and United Kingdom that found that Amazon’s Buy Box hid cheaper items with faster delivery times to preference Fulfilled By Amazon (FBA) sellers since at least 2016.

As a result, Amazon had to change its Buy Box practices and earn back the trust of customers and sellers, the company said in a 2022 blog. Among changes, Amazon agreed to treat all sellers equally when featuring offers in the Buy Box and to promote a second competing offer when a comparable deal is available at either a lower price or with a faster delivery time.

Those steps apparently didn’t satisfy users who sued: Jeffrey Taylor and Robert Selway. They asked courts to find a “reasonable inference of injury” since they were Amazon customers for years while the price rigging occurred. They claimed that “but for Amazon’s deceptive conduct concerning the Buy Box algorithm, Plaintiffs and members of the Class would have purchased the lower priced offers from non-FBA sellers with equivalent or better delivery.”

But this week, a US district judge in Seattle, Marsha Pechman, told users suing that it wasn’t enough to show evidence of Amazon’s proven misconduct. To satisfy a claim under Washington’s Consumer Protection Act (CPA), they needed to provide receipts from transactions showing that Amazon charged them higher prices while cheaper items were available. Instead, their complaint seemingly contradicted their claim, only showing one example of a Buy Box screenshot that Pechman said showed a hand soap that was offered by other sellers for prices significantly higher than Amazon’s featured offer.

“Plaintiffs have not adequately shown that they made any specific transaction with Amazon, let alone one from the Buy Box,” Pechman wrote in her order. And they “do not allege any specific purchases in which they were deceived via the Buy Box, let alone provide receipts.”

This doesn’t necessarily end the fight to hold Amazon accountable, though. The judge granted leave for users to amend their complaint and either provide “information regarding specific orders (i.e., receipts)” or “make allegations regarding discrete transactions with Amazon.”

Now, the Amazon users have 30 days to track down receipts or otherwise show evidence of specific transactions where they were injured, Pechman wrote.

“Without a showing of a specific transaction, Plaintiffs cannot possibly allege that they themselves were overcharged for any particular purchase—which is the injury in dispute,” Pechman wrote.

It will likely be challenging for the Amazon users to establish that they paid higher prices for items purchased on the platform years ago, and Pechman admitted this much in her order.

“The Court recognizes that Plaintiffs may be unable to ultimately prove that they overpaid for specific purchases,” Pechman wrote, but the CPA requires more than a “mere possibility of injury.”

Ars could not immediately reach plaintiffs’ lawyers for comment. Amazon declined to comment.

Users must prove Amazon ripped them off to revive Buy Box rigging suit Read More »

fcc-to-block-phone-company-over-robocalls-pushing-scam-“tax-relief-program”

FCC to block phone company over robocalls pushing scam “Tax Relief Program”

Tax debt scam —

Veriwave Telco “identified one client as the source of all of the calls.”

A smartphone on a wooden table displaying an incoming call from an unknown phone number.

Getty Images | Diy13

The Federal Communications Commission said it is preparing to block a phone company that carried illegal robocalls pushing fake programs that promised to wipe out consumers’ tax debt. Veriwave Telco “has not complied with FCC call blocking rules for providers suspected of carrying illegal traffic” and now has two weeks to contest an order that would require all downstream voice providers to block all of the telco’s call traffic, the FCC announced yesterday.

Robocalls sent in the months before tax filing season “purported to provide information about a ‘National Tax Relief Program’ and, in some instances, also discussed a ‘Tax Dismissal Program,'” the FCC order said. “The [Enforcement] Bureau has found no evidence of the existence of either program. Many of the messages further appealed to recipients with the offer to ‘rapidly clear’ their tax debt.”

Call recipients who listened to the prerecorded message and chose to speak to an operator were then asked to provide private information. Nearly 16 million calls were sent, though it’s unclear how many went through Veriwave.

Veriwave is an “originating provider” that distributes call traffic to other phone companies before calls are delivered to landline and cellphone users. The Industry Traceback Group (ITG), which is run by the USTelecom trade association and coordinates with the FCC, conducted tracebacks on about two dozen calls and determined that Veriwave was the originating provider.

“The ITG notified Veriwave of these calls and provided the Company with supporting data identifying each call,” the FCC said in a previous order. “Veriwave did not contest it had originated the calls and identified one client as the source of all of the calls. Veriwave did not offer evidence of consent for the calls or contest the unlawful nature of the calls. Nor did Veriwave contest that any exceptions to the rules applied.”

No reply

The robocalls began, “I’ve been tasked to personally contact you and make sure that you have been provided the information about the new National Tax Relief Program. This relevant information is extremely important with helping those that owe back taxes to rapidly clear their debt.” The calls then listed eligibility requirements for the nonexistent program and instructed recipients to press 1 to speak to a person.

“If the recipient connected to a live operator, the live operator reportedly asked for personal information, including date of birth and Social Security number,” the FCC said.

The FCC said it reached out to Veriwave “about its robocall mitigation efforts, but the email was returned as undeliverable.” The FCC then sent a formal notice to the company but received no response.

The FCC on April 4 notified all US-based voice providers that they were permitted—but not required—to block calls from Veriwave. Under the FCC’s blocking procedures, yesterday’s order triggered a 14-day period in which Veriwave can respond and “demonstrate compliance” with the rules. After that, all phone companies “immediately downstream from Veriwave will then be required to block and cease accepting all traffic received directly from Veriwave beginning 30 days after release of the Final Determination Order.”

The FCC said the ITG conducted tracebacks of 23 illegal robocalls between November 30, 2023, and January 29, 2024, but the actual number of illegal robocalls is apparently much higher. “YouMail, a software app company, estimates that approximately 15.8 million calls of this nature were transmitted in the three months immediately preceding the start of the 2024 tax filing season,” the FCC said. “The Industry Traceback Group and the FCC traced a number of these calls to Veriwave as the originating provider.”

FCC records show that Veriwave, based in Delaware, testified under penalty of perjury in November 2023 that it completed implementation of the STIR/SHAKEN technology that inhibits robocalls by authenticating Caller ID information.

FCC to block phone company over robocalls pushing scam “Tax Relief Program” Read More »

report:-z-library-admins-on-the-lam-ahead-of-us-extradition;-officials-shocked

Report: Z-Library admins on the lam ahead of US extradition; officials shocked

Report: Z-Library admins on the lam ahead of US extradition; officials shocked

Two Russian citizens arrested for running the pirate e-book site Z-Library have reportedly escaped house arrest in Argentina and vanished after a court approved their extradition to the United States.

Accused by the US of criminal copyright infringement, wire fraud, and money laundering, Anton Napolsky and Valeriia Ermakova were arrested in 2022. Until last May, they were being detained in Argentina while a court mulled the Department of Justice’s extradition request, and the US quickly moved to seize Z-Library domains.

But according to a translated article from a local publication called La Voz, the pair suddenly disappeared after submitting a request “to be considered political refugees” in order to “avoid being sent to the US.” Napolsky and Ermakova had long denied wrongdoing, and apparently they “ran away” after giving up on the legal process. They reportedly even stopped talking to their defense lawyer.

Ars was not immediately able to reach the DOJ or the Patronato del Liberado—the agency in Argentina that confirmed to La Voz that the couple had escaped—to verify the report.

Officials told La Voz that the Patronato del Liberado was charged with monitoring the Z-Library admins’ house arrest and “were surprised to find that there was no trace of them” during a routine check-in last May.

According to La Voz, officials believed at that point that Napolsky and Ermakova were still in Argentina. However, after the courts were informed of their escape, a judge ordered their international arrest, suggesting that the court suspected they may have planned to leave the country. There have been no reports since indicating that the couple has resurfaced. TorrentFreak, which has been closely monitoring the case, opined that “the pair could be anywhere by now.”

Z-Library defends admins

The court process leading up to the extradition order was tense, TorrentFreak reported, with Napolsky and Ermakova partly arguing that extradition was inappropriate because the US had never specified “which copyrighted works had allegedly been infringed.”

The pair succeeded in removing the original judge from the case after proving he was biased to the US. But the replacement judge, Abel Sánchez Torres, ultimately ordered their extradition “on five charges classified as illegal copyright, conspiracy to commit electronic fraud, electronic fraud, and conspiracy to launder money,” La Voz reported. At that point, Sánchez Torres also ordered that Napolsky and Ermakova remain under house arrest.

Ars could not immediately reach the Z-Library team to comment on the admins’ reported escape, but Z-Library has long defended Napolsky and Ermakova as innocent. In a Change.org petition, the Z-Library team wrote that both were “project participants who ensure the operation of the platform” and were “not involved in uploading files” the US considered copyright-infringing, calling their detention “unfair and unacceptable.”

“Their detention occurred without compliance with legal norms and with numerous procedural violations, and the FBI request contained knowingly false data on the existence of a court sanction for arrest,” the Z-Library team wrote, clarifying that “a court sanction for arrest has been issued after the arrest” but not before.

The petition is addressed to US Attorney General Merrick Garland and Argentine officials, requesting access to seized Z-Library domains to be restored. It currently has 146,000 out of 150,000 signatures sought, with Z-Library fans defending the platform as providing critical access for people without financial means to knowledge and diverse educational resources.

“Without a doubt, blocking Z-Library seriously hinders academic activity and impedes scientific development,” the petition said, insisting that the US has ignored that “Z-Library contains many unique books and documents that may become inaccessible to the public. This would be a serious blow to the cultural and scientific heritage of humankind.”

The Z-Library team thinks that the US should be pursuing each copyright infringement case on its site separately, rather than targeting the whole platform for takedown.

“We call for the restoration of Z-Library and for a fair solution that takes into account both the rights of authors and the need for people to have free access to educational resources,” the petition said.

Report: Z-Library admins on the lam ahead of US extradition; officials shocked Read More »

first-known-tiktok-mob-attack-led-by-middle-schoolers-tormenting-teachers

First-known TikTok mob attack led by middle schoolers tormenting teachers

First-known TikTok mob attack led by middle schoolers tormenting teachers

A bunch of eighth graders in a “wealthy Philadelphia suburb” recently targeted teachers with an extreme online harassment campaign that The New York Times reported was “the first known group TikTok attack of its kind by middle schoolers on their teachers in the United States.”

According to The Times, the Great Valley Middle School students created at least 22 fake accounts impersonating about 20 teachers in offensive ways. The fake accounts portrayed long-time, dedicated teachers sharing “pedophilia innuendo, racist memes,” and homophobic posts, as well as posts fabricating “sexual hookups among teachers.”

The Pennsylvania middle school’s principal, Edward Souders, told parents in an email that the number of students creating the fake accounts was likely “small,” but that hundreds of students piled on, leaving comments and following the fake accounts. Other students responsibly rushed to report the misconduct, though, Souders said.

“I applaud the vast number of our students who have had the courage to come forward and report this behavior,” Souders said, urging parents to “please take the time to engage your child in a conversation about the responsible use of social media and encourage them to report any instances of online impersonation or cyberbullying.”

Some students claimed that the group attack was a joke that went too far. Certain accounts impersonating teachers made benign posts, The Times reported, but other accounts risked harming respected teachers’ reputations. When creating fake accounts, students sometimes used family photos that teachers had brought into their classrooms or scoured the Internet for photos shared online.

Following The Times’ reporting, the superintendent of the Great Valley School District (GVSD), Daniel Goffredo, posted a message to the community describing the impact on teachers as “profound.” One teacher told The Times that she felt “kicked in the stomach” by the students’ “savage” behavior, while another accused students of slander and character assassination. Both were portrayed in fake posts with pedophilia innuendo.

“I implore you also to use the summer to have conversations with your children about the responsible use of technology, especially social media,” Goffredo said. “What seemingly feels like a joke has deep and long-lasting impacts, not just for the targeted person but for the students themselves. Our best defense is a collaborative one.”

Goffredo confirmed that the school district had explored legal responses to the group attack. But ultimately the district found that they were “limited” because “courts generally protect students’ rights to off-campus free speech, including parodying or disparaging educators online—unless the students’ posts threaten others or disrupt school,” The Times reported.

Instead, the middle school “briefly suspended several students,” teachers told The Times, and held an eighth-grade assembly raising awareness of harms of cyberbullying, inviting parents to join.

Becky Pringle, the president of the National Education Association—which is the largest US teachers’ union—told The Times that teachers have never dealt with such harassment on this scale. Typically, The Times reported, students would target a single educator at a time. Pringle said teachers risk online harassment being increasingly normalized. That “could push educators to question” leaving the profession, Pringle said, at a time when the US Department of Education is already combating a teacher shortage.

While Goffredo said teachers had few options to fight back, he also told parents in an email that the district is “committed to working with law enforcement to support teachers who may pursue legal action.”

“I reiterate my disappointment and sadness that our students’ behavior has caused such duress for our staff,” Goffredo’s message to the community said. “Seeing GVSD in such a prominent place in the news for behavior like this is also disheartening.”

First-known TikTok mob attack led by middle schoolers tormenting teachers Read More »