Smart Home

wyze-outage-leaves-customers-without-camera-coverage-overnight

Wyze outage leaves customers without camera coverage overnight

Internet of ethereal things —

Company points to “AWS partner” for cameras disappearing from users’ apps.

Updated

Wyze v3 camera pointed at viewer

Getty Images

Wyze cameras have been unreliable for many users for more than nine hours today, with cameras disappearing from the Wyze app or simply reporting errors when owners try to view them.

Users started reporting issues on Down Detector just before 4 am Eastern time, and the company issued a service advisory at 9: 30 am. As of 1 pm, the company stated that its “metrics show that devices are starting to recover,” and later that there was “continued improvement,” but it was still investigating history viewing issues. At 1: 15 pm, an Ars writer was able to view his Wyze v3 camera feed and update its firmware.

A Wyze employee updated the service advisory at 2: 28 p.m. Eastern to note “continued improvement for device connection recovery.” They added that the Event tab in the Wyze app, where one can see prior recordings activated by motion or other detections, is disabled, “to investigate a possible security issue,” and it will be back soon.

Wyze attributed the issue to an “AWS partner” in an earlier update. Amazon Web Services’ dashboard showed no issues or outages as of 1: 30 pm Eastern. Ars reached out to Wyze for comment and will update this post with new information.

The Wyze subreddit was stuffed at the time of this writing with confirmations that the Wyze service was down, with many waking up to find that none of their Wyze cameras were working or even showing in their app at all. One redditor noted that they could see footage from a camera that was three time zones away. Many noted their strategy, or now intention, to diversify their security devices or implement solutions with local viewing options.

This post was updated at 4: 30 p.m. Eastern to note an update to Wyze’s service advisory.

Wyze outage leaves customers without camera coverage overnight Read More »

matter,-set-to-fix-smart-home-standards-in-2023,-stumbled-in-the-real-market

Matter, set to fix smart home standards in 2023, stumbled in the real market

A matter for the future —

Gadget makers, unsurprisingly, are hesitant to compete purely on device quality.

Illustration of Matter protocol simplifying a home network

Enlarge / The Matter standard’s illustration of how the standard should align a home and all its smart devices.

CSA

Matter, as a smart home standard, would make everything about owning a smart home better. Devices could be set up with any phone, for either remote or local control, put onto any major platform (like Alexa, Google, or HomeKit) or combinations of them, and avoid being orphaned if their device maker goes out of business. Less fragmentation, more security, fewer junked devices: win, win, win.

Matter, as it exists in late 2023, more than a year after its 1.0 specification was published and just under a year after the first devices came online, is more like the xkcd scenario that lots of people might have expected. It’s another home automation standard at the moment, and one that isn’t particularly better than the others, at least how it works today. I wish it was not so.

Setting up a Matter device isn’t easy, nor is making it work across home systems. Lots of devices with Matter support still require you to download their maker’s specific app to get full functionality. Even if you were an early adopting, Matter-T-shirt-wearing enthusiast, you’re still buying devices that don’t work quite as well, and still generally require a major tech company’s gear to act as your bridge or router.

CSA's illustration of how smart homes worked before Matter, which is unfortunately a lot like how they still work, after.

CSA’s illustration of how smart homes worked before Matter, which is unfortunately a lot like how they still work, after.

CSA

Lights that Matter, but do less

Jennifer Pattison Tuohy at The Verge has done more Matter writing, and testing, than just about anybody out there who doesn’t work for the Connectivity Standards Alliance that oversees the spec. As she puts it:

I’ve been testing Matter devices all year, and it has been the most frustrating year of my decade-plus experience with smart home devices. Twelve months in, I do not have one Matter-based device working reliably in my home. To make matters worse (yeah, I know), the one system that’s always been rock solid, my Philips Hue smart lights, is basically unusable in any of my smart home platforms since I moved it to Matter.

When the Matter upgrade for Hue lights rolled out in September, I didn’t move to switch my bulbs over. For one thing, it wouldn’t result in a net loss of limited-purpose hardware (i.e. hubs). If you wanted to move your Hue bulbs over to Matter and control them through Google’s Home app, you’d need a Google Home Hub or Home Mini to act as a Matter bridge device. The same goes for Alexa (Echo devices), Samsung SmartThings (a Hub), or Apple Home (an Apple TV or HomePod/mini). You also lose some Hue-specific function, like gradient lighting and scenes (like holiday green/red schemes). And, as Tuohy has noted, it’s likely not a more reliable network than the proprietary Zigbee setup that Hue ran on before.

The smart home and automation market is like that pretty much everywhere. Aqara offers a Matter-compliant light strip, the T1, but it requires a hub, and using Matter means you can’t use Apple’s light-sensing adaptive brightness, because Matter doesn’t support that yet. The same goes for Nanoleaf’s Matter-friendly bulbs and strips, which are Matter and Thread capable but require Nanoleaf’s own app to provide Nanoleaf’s version of adaptive lighting.

Apple Developer

Matter, set to fix smart home standards in 2023, stumbled in the real market Read More »

get-the-echo-buds-for-$70-and-snag-a-free-echo-dot-in-time-for-christmas

Get the Echo Buds for $70 and snag a free Echo Dot in time for Christmas

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Get the Echo Buds for $70 and snag a free Echo Dot in time for Christmas Read More »

reolink-discounts-its-new,-high-quality,-floodlight-security-cameras-as-low-as-$143.99-for-the-holidays

Reolink discounts its new, high-quality, floodlight security cameras as low as $143.99 for the holidays

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Reolink discounts its new, high-quality, floodlight security cameras as low as $143.99 for the holidays Read More »

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No kitten around — the Yeedi Vac 2 Pro’s Black Friday deal is back to its lowest price ever

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No kitten around — the Yeedi Vac 2 Pro’s Black Friday deal is back to its lowest price ever Read More »

some-google-home-users-are-struggling-to-add-new-smart-home-devices

Some Google Home users are struggling to add new smart home devices

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Some Google Home users are struggling to add new smart home devices Read More »

brighten-up-your-holidays-with-this-discounted-echo-dot-smart-bulb-bundle

Brighten up your holidays with this discounted Echo Dot smart bulb bundle

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Brighten up your holidays with this discounted Echo Dot smart bulb bundle Read More »

make-your-home-merry-and-bright-with-$60-off-this-google-nest-hub-bundle

Make your home merry and bright with $60 off this Google Nest Hub bundle

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Make your home merry and bright with $60 off this Google Nest Hub bundle Read More »

grab-google’s-delightful-nest-mini-smart-speaker-for-a-mere-$18-while-you-can

Grab Google’s delightful Nest Mini smart speaker for a mere $18 while you can

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Grab Google’s delightful Nest Mini smart speaker for a mere $18 while you can Read More »