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indicted-nyc-mayor-to-fbi:-i,-uh,-forgot-my-phone’s-passcode

Indicted NYC mayor to FBI: I, uh, forgot my phone’s passcode

Just trying to help! —

I think it starts with a 2?

NYC Mayor Eric Adams holding an AirTag.

Enlarge / NYC Mayor Eric Adams, in happier times, holding an AirTag.

New York City mayor Eric Adams was stopped on the street by the FBI after an event in November 2023. Agents had a warrant for his electronic devices, which they seized. At the time, Adams made clear that he had nothing to hide, saying in a statement, “As a former member of law enforcement, I expect all members of my staff to follow the law and fully cooperate with any sort of investigation—and I will continue to do exactly that.”

Thanks to this week’s federal indictment (PDF) of Adams—the first for a sitting NYC mayor, and one that alleges bribery from Turkish sources—we now have the same story from the government’s perspective. It sounds quite a bit different.

According to the feds, agents seized not one but two cell phones from Adams on November 6, 2023—but neither of these was Adams’ “personal” phone, which he was not carrying. It was the personal phone that Adams allegedly used “to communicate about the conduct described in this indictment.”

The next day, November 7, Adams turned in his personal cellphone “in response to a subpoena,” but the phone was locked with a passcode. Passcodes are not unusual—indeed, they are recommended for nearly all users—but in this case there was a hitch. Adams, who continued to pledge his full cooperation, told the FBI that he couldn’t remember the code.

This might sound suspicious, but Adams said that it was actually a result of his attempts to preserve the phone and its data for the FBI. Two days earlier, on November 5, Adams had gotten wind of the investigation into his finances after the FBI raided one of his associates. When he heard this, he changed his personal cell phone passcode, increasing its length from four digits to six.

According to Adams, this was done to “prevent members of his staff from inadvertently or intentionally deleting the contents of his phone” so that Adams could “preserve the contents of his phone due to the investigation.”

Unfortunately, Adams told the FBI, he couldn’t remember this new password he had set just two days before. And so the pristinely preserved personal phone was locked and without a key.

The government does not explicitly say what it thought of the truthfulness of this explanation, but the indictment against Adams includes the anecdote under the subheading, “ADAMS and His Co-Conspirators Attempt to Conceal Their Criminal Conduct.”

Deleting apps from the bathroom

It wasn’t just Adams who had some “issues” with digital devices. As part of its investigation, the FBI asked if one of his staffers would speak to them in a voluntary interview. The woman agreed, and she then “falsely denied the criminal conduct of herself and ADAMS,” says the indictment.

But the most interesting bit was her behavior. In the middle of the interview, the staffer left to use the bathroom “and, while there, deleted the encrypted messaging applications she had used to communicate with ADAMS, the Promoter, the Turkish Official, the Airline Manager, and others.”

Others in Adams’ orbit were a bit more careful. When an Adams employee met with the mayor to talk about Turkish issues, he and Adams “left their cellphones outside the room in which they met so that it would be ‘safe’ to talk.”

Another staffer who worked on booking subsidized Turkish travel once texted Adams, “To be o[n the] safe side Please Delete all messages you send me.” Adams replied, “Always do.”

This sort of care extended even to the creation of bogus PowerPoint presentations. At a 2023 fundraiser held in a Manhattan hotel, the FBI claims that a “promoter” putting together illegal foreign donations for Adams actually “provided a PowerPoint presentation billing the event as a dinner hosted by ‘International Sustainability Leaders’ with the subject ‘Sustainable Destinations’ and an attendance price of $5,000.” This was despite the fact that the event was listed on Adams’ private calendar as “Fundraiser for Eric Adams 2025.”

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Apple Vision Pro, new cameras fail user-repairability analysis

Apple's Vision Pro scored 0 points in US PIRG's self-repairability analysis.

Enlarge / Apple’s Vision Pro scored 0 points in US PIRG’s self-repairability analysis.

Kyle Orland

In December, New York became the first state to enact a “Right to Repair” law for electronics. Since then, other states, including Oregon and Minnesota, have passed similar laws. However, a recent analysis of some recently released gadgets shows that self-repair still has a long way to go before it becomes ubiquitous.

On Monday, the US Public Interest Research Group (PIRG) released its Leaders and Laggards report that examined user repairability of 21 devices subject to New York’s electronics Right to Repair law. The nonprofit graded devices “based on the quality and accessibility of repair manuals, spare parts, and other critical repair materials.”

Nathan Proctor, one of the report’s authors and senior director for the Campaign for the Right to Repair for the US PIRG Education Fund, told Ars Technica via email that PIRG focused on new models since the law only applies to new products, adding that PIRG “tried to include a range of covered devices from well-known brands.”

While all four smartphones included on the list received an A-minus or A, many other types of devices got disappointing grades. The HP Spectre Fold foldable laptop, for example, received a D-minus due to low parts (2 out of 10) and manual (4 out of 10) scores.

The report examined four camera models—Canon’s EOS r100, Fujifilm’s GFX 100 ii, Nikon’s Zf, and Sony’s Alpha 6700—and all but one received an F. The outlier, the Sony camera, managed a D-plus.

Two VR headsets were also among the losers. US PIRG gave Apple’s Vision Pro and Meta’s Quest 3 an F.

You can see PIRG’s full score breakdown below:

Repair manuals are still hard to access

New York’s Digital Fair Repair Act requires consumer electronics brands to allow consumers access to the same diagnostic tools, parts, and repair manuals that its own repair technicians use. However, the PIRG organization struggled to access manuals for some recently released tech that’s subject to the law.

For example, Sony’s PlayStation 5 Slim received a 1/10 score. PIRG’s report includes an apparent screenshot of an online chat with Sony customer support, where a rep said that the company doesn’t have a copy of the console’s service manual available and that “if the unit needs repair, we recommend/refer customers to the service center.”

Apple’s Vision Pro, meanwhile, got a 0/10 manual score, while the Meta Quest 3 got a 1/10.

According to the report, “only 12 of 21 products provided replacement procedures, and 11 listed which tools are required to disassemble the product.”

The report suggests difficulties in easily accessing repair manuals, with the report’s authors stating that reaching out to customer service representatives “often” proved “unhelpful.” The group also pointed to a potential lack of communication between customer service reps and the company’s repairability efforts.

For example, Apple launched its Self Service Repair Store in April 2022. But PIRG’s report said:

 … our interaction with their customer service team seemed to imply that there was no self-repair option for [Apple] phones. We were told by an Apple support representative that ‘only trained Apple Technician[s]’ would be able to replace our phone screen or battery, despite a full repair manual and robust parts selection available on the Apple website.

Apple didn’t immediately respond to Ars Technica’s request for comment.

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AI companion robot helps some seniors fight loneliness, but others hate it

AI buddy —

There’s limited evidence for health benefits so far; early work suggests no one-size-fits-all.

ElliQ, an AI companion robot from Intuition Robotics.

Enlarge / ElliQ, an AI companion robot from Intuition Robotics.

Some seniors in New York are successfully combating their loneliness with an AI-powered companion robot named ElliQ—while others called the “proactive” device a nag and joked about taking an ax to it.

The home assistant robot, made by Israel-based Intuition Robotics, is offered to New York seniors through a special program through the state’s Office for the Aging (NYSOFA). Over the past year, NYSOFA has partnered with Intuition Robotics to bring ElliQ to over 800 seniors struggling with loneliness. In a report last week, officials said they had given out hundreds and had only 150 available devices.

ElliQ includes a tablet and a two-piece lamp-like robot with a head that lights up and rotates to face a speaker. Marketed as powered by “Cognitive AI technology,” it proactively engages in conversations with users, giving them reminders and prompts, such as asking them how they’re doing, telling them it’s time to check their blood pressure or take their medicine, and asking if they want to have a video call with family. Speaking with a female voice, the robot is designed to hold human-like conversations, engage in small talk, express empathy, and share humor. It can provide learning and wellness programs, such as audiobooks and relaxation exercises.

Interest in using social robots, such as ElliQ, for elder care has been growing for years, but the field still lacks solid evidence that the devices can significantly improve health, well-being, and depression. Systemic reviews in 2018 found the technology had potential, but studies lacked statistical significance and rigorous design.

The program in New York adds to the buzz but doesn’t offer the high-quality study design that could yield definitive answers. In August, the state released a report on an unspecified number of ElliQ users, which indicated that the device was helpful. Specifically, 59 percent of users reported the device was “very helpful” at reducing loneliness, while 37 percent reported it was “helpful” and only 4 percent reported it as “unhelpful.” Engagement with the device declined over time, with users initially interacting with ElliQ an average of 62 times a day in the first 15 days of use, which fell to 21 times a day between 60 and 90 days and 33 times a day after 180.

Mixed feelings

“We had high hopes for the efficacy of ElliQ, but the results that we’re seeing are truly exceeding our expectations,” Greg Olsen, director of the New York State Office for the Aging, said in a statement at the time of the report’s release. “The data speaks for itself, and the stories that we’re hearing from case managers and clients around the state have been nothing short of unbelievable.”

But other recent data on the potential for companion robots to reduce loneliness has indicated that there’s no one-size-fits-all approach. There are a lot of factors that can influence how individuals perceive such a device. A 2021 qualitative study evaluated the responses from 16 seniors who were asked for feedback on three types of robot companions, including ElliQ. The results were mixed for the proactive robot. While some felt the occasional chattiness of ElliQ would be comforting during an otherwise solitary day, others felt it was intrusive and “nagging.” Some felt the device’s tone was “rude.”

“I don’t know whether that would drive me mental if it kept interrupting me and telling me what to do … I might want to get an ax and cut it up,” one study participant said.

How welcoming a person might be to an assertive AI-assistant like ElliQ may link with a person’s general preferences regarding human company, the authors suggested. Those who value their space and autonomy may be less open to such as device compared with more gregarious seniors.

While some participants said ElliQ’s reminders could be useful, others expressed a deep concern that an overreliance on technology for everyday tasks—like paying bills, taking medications, or turning lights off—could hasten the decline of cognitive and physical abilities. Study participants also raised concerns regarding the inauthenticity of a relationship with a nonhuman, a loss of dignity, and a lack of control. Some disliked that ElliQ couldn’t be fully controlled by the user and was so assertive, which some perceived as pushy. Some worried about feeling embarrassed about being seen interacting with a robot companion. A 2022 study also explored the issue of stigma, with participants expressing that the use of such devices could reinforce stereotypes of aging, including isolation and dependency.

While researchers continue to explore the potential use and design of AI-powered companion robots, anecdotes from New York’s program suggest the tools are clearly helpful for some. One New Yorker named Priscilla told CBS News she found ElliQ helpful.

“She keeps me company. I get depressed real easy. She’s always there. I don’t care what time of day, if I just need somebody to talk to me,” Priscilla said. “I think I said that’s the biggest thing, to hear another voice when you’re lonely.”

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