When Apple devices are used to spread CSAM, it’s a huge problem for survivors, who allegedly face a range of harms, including “exposure to predators, sexual exploitation, dissociative behavior, withdrawal symptoms, social isolation, damage to body image and self-worth, increased risky behavior, and profound mental health issues, including but not limited to depression, anxiety, suicidal ideation, self-harm, insomnia, eating disorders, death, and other harmful effects.” One survivor told The Times she “lives in constant fear that someone might track her down and recognize her.”
Survivors suing have also incurred medical and other expenses due to Apple’s inaction, the lawsuit alleged. And those expenses will keep piling up if the court battle drags on for years and Apple’s practices remain unchanged.
Apple could win, a lawyer and policy fellow at the Stanford Institute for Human-Centered Artificial Intelligence, Riana Pfefferkorn, told The Times, as survivors face “significant hurdles” seeking liability for mishandling content that Apple says Section 230 shields. And a win for survivors could “backfire,” Pfefferkorn suggested, if Apple proves that forced scanning of devices and services violates the Fourth Amendment.
Survivors, some of whom own iPhones, think that Apple has a responsibility to protect them. In a press release, Margaret E. Mabie, a lawyer representing survivors, praised survivors for raising “a call for justice and a demand for Apple to finally take responsibility and protect these victims.”
“Thousands of brave survivors are coming forward to demand accountability from one of the most successful technology companies on the planet,” Mabie said. “Apple has not only rejected helping these victims, it has advertised the fact that it does not detect child sex abuse material on its platform or devices thereby exponentially increasing the ongoing harm caused to these victims.”
In a rare event, Apple has rolled out substantial updates to the web-based iCloud interface meant to allow users to access Apple services like Mail and Photos when they’re away from a Mac, iPad, or iPhone.
The flagship addition is dark mode; it “will automatically match your device settings with a Light Mode or Dark Mode color scheme,” Apple explains as part of the update.
There is also now a way to customize the background for the iCloud web interface—specifically, you can choose between several colors.
A few apps received features that have been available on iOS and macOS for a while. For example, the Notes web app now supports pinned notes, and iCloud Drive supports shared views.
If you think all that seems like it’s pretty basic and late to the game, you’re not wrong.
The iCloud web interface has long seemed like an afterthought for Apple, and it has always been far behind Apple’s native software platforms in terms of features. How far behind? Well, consider this: dark mode was previously added to iOS way back in iOS 13.
Apple’s narrative to investors has long said that its services like iCloud are key to making up for slowed hardware sales in the mature smartphone market. To that end, the company has made this web interface available and has brought some of its services like Music and TV+ to other platforms like Windows and Android.
However, there seem to be limits to that. As noted, iCloud for web has historically been a subpar experience, and other key services like Messages have not been made available on other platforms at all, possibly to avoid losing the social lock-in advantage of Messages for iOS. (Messages is notably absent in the web app.)
Still, it’s nice to see any movement at all here. While iCloud.com gets infrequent and small updates, it remains actively supported at a basic level.
After years of controversies over plans to scan iCloud to find more child sexual abuse materials (CSAM), Apple abandoned those plans last year. Now, child safety experts have accused the tech giant of not only failing to flag CSAM exchanged and stored on its services—including iCloud, iMessage, and FaceTime—but also allegedly failing to report all the CSAM that is flagged.
The United Kingdom’s National Society for the Prevention of Cruelty to Children (NSPCC) shared UK police data with The Guardian showing that Apple is “vastly undercounting how often” CSAM is found globally on its services.
According to the NSPCC, police investigated more CSAM cases in just the UK alone in 2023 than Apple reported globally for the entire year. Between April 2022 and March 2023 in England and Wales, the NSPCC found, “Apple was implicated in 337 recorded offenses of child abuse images.” But in 2023, Apple only reported 267 instances of CSAM to the National Center for Missing & Exploited Children (NCMEC), supposedly representing all the CSAM on its platforms worldwide, The Guardian reported.
Large tech companies in the US must report CSAM to NCMEC when it’s found, but while Apple reports a couple hundred CSAM cases annually, its big tech peers like Meta and Google report millions, NCMEC’s report showed. Experts told The Guardian that there’s ongoing concern that Apple “clearly” undercounts CSAM on its platforms.
Richard Collard, the NSPCC’s head of child safety online policy, told The Guardian that he believes Apple’s child safety efforts need major improvements.
“There is a concerning discrepancy between the number of UK child abuse image crimes taking place on Apple’s services and the almost negligible number of global reports of abuse content they make to authorities,” Collard told The Guardian. “Apple is clearly behind many of their peers in tackling child sexual abuse when all tech firms should be investing in safety and preparing for the rollout of the Online Safety Act in the UK.”
Outside the UK, other child safety experts shared Collard’s concerns. Sarah Gardner, the CEO of a Los Angeles-based child protection organization called the Heat Initiative, told The Guardian that she considers Apple’s platforms a “black hole” obscuring CSAM. And she expects that Apple’s efforts to bring AI to its platforms will intensify the problem, potentially making it easier to spread AI-generated CSAM in an environment where sexual predators may expect less enforcement.
“Apple does not detect CSAM in the majority of its environments at scale, at all,” Gardner told The Guardian.
Gardner agreed with Collard that Apple is “clearly underreporting” and has “not invested in trust and safety teams to be able to handle this” as it rushes to bring sophisticated AI features to its platforms. Last month, Apple integrated ChatGPT into Siri, iOS and Mac OS, perhaps setting expectations for continually enhanced generative AI features to be touted in future Apple gear.
“The company is moving ahead to a territory that we know could be incredibly detrimental and dangerous to children without the track record of being able to handle it,” Gardner told The Guardian.
So far, Apple has not commented on the NSPCC’s report. Last September, Apple did respond to the Heat Initiative’s demands to detect more CSAM, saying that rather than focusing on scanning for illegal content, its focus is on connecting vulnerable or victimized users directly with local resources and law enforcement that can assist them in their communities.
The new iCloud for Windows app, which does a surprisingly good job of looking like a native Windows 11 app. It also respects the system dark mode setting.
The old iCloud for Windows app, which has looked pretty similar to this for its entire existence up to this point.
Big news for people who prefer iPhones but also prefer to use Windows PCs: Apple has quietly overhauled its entire suite of Windows apps, including non-beta versions of the Apple Music, Apple TV, and Devices apps that it began previewing for Windows 11 users over a year ago. Collectively, these apps replace most of the functionality from the iTunes for Windows app; iTunes for macOS was discontinued all the way back in 2019. Apple has also released a major iCloud for Windows update with an overhauled design.
All of the apps are currently available in the Microsoft Store. While the previews that Apple released last year required Windows 11 22H2 or newer, the final versions of all four new apps also work in Windows 10 for people who have chosen not to upgrade or whose PCs do not meet the system requirements.
The Apple Music and Apple TV apps both offer access to Apple’s streaming music and video libraries for people with subscriptions, though both apps will also import and play your local music and video libraries from iTunes if you have them.
That said, these apps don’t put the final nail in iTunes for Windows’ coffin just yet; iTunes is still used to manage podcasts and audiobooks in Windows, as the app will inform you if you try to launch it after installing the Music or TV apps. If Apple eventually plans to launch Windows versions of the Podcasts or Books apps from macOS and iOS, the company hasn’t done so yet.
The Apple Devices app is what you’ll use if you want to back up an iPhone or iPad to your PC or perform system restores for iDevices in recovery mode. It can also be useful when trying to install updates on devices without enough free space to download and install updates themselves. This app doesn’t exist in macOS, but it’s broadly similar to a bunch of features that landed in the Finder when Apple initially discontinued iTunes for macOS back in 2019.
The biggest change in the new iCloud for Windows app is an overhauled design, and though some will lament the decreased information density, it actually does a surprisingly good job of looking like a native Windows 11 app. It supports Dark Mode in both Windows 10 and Windows 11, and in Windows 11 it even uses the “mica” background material that Settings and other Windows 11 apps use to pick up a color tint from your PC’s underlying desktop wallpaper (Apple does something similar in macOS). The app also features a streamlined first-time setup process that asks you what you would like to sync and how.
But functionally, the app still does pretty much what it did before. The iCloud for Windows app will sync iCloud Drive files locally; offers password syncing via a Chrome/Edge browser extension; will bookmark syncing for Chrome, Edge, and Firefox; has mail, contact, and calendar syncing via the new Outlook for Windows app; and also provides iCloud Photos syncing, with the option to download either native HEIF images that modern iPhones capture by default, or more-compatible JPEG versions.
There are still plenty of iCloud features that aren’t available in Windows, including syncing for Notes and Reminders, native versions of the Pages, Numbers, and Keynote apps, and a handful of other things. But iCloud for Windows has gradually become much more useful and full-featured after existing for many years as a glorified sync service for browser bookmarks.
Though it’s still nowhere near as seamless as using an iPhone with a Mac, using an iPhone with a PC has gradually become more pleasant over the past year or two. Besides the addition of iCloud photo and password syncing, Microsoft also added rudimentary iMessage support to its Phone Link app back in April, finally allowing iPhone users to see and respond to basic text messages via their PC. The app (previously called “Your Phone”) had already supported syncing Android phones for years.
If you want to know why Apple is putting more care into its Windows apps these days, a look at the company’s revenue offers a potential suggestion: for the past few years, its “Services” division has continued growing at a steady clip even as revenue from hardware sales has stayed level or declined slightly. The Services division encompasses all the revenue Apple makes from iCloud, Apple Music, Apple TV+, and its other subscription plans.
Though Apple would clearly prefer that you buy Apple hardware to use Apple services, offering decent apps for competing ecosystems at least ensures that people who use a mix of devices—an iPhone with a PC, or an Android phone with a Mac or iPad—have the option of staying within Apple’s ecosystem rather than going with broadly compatible third-party apps like Spotify or Dropbox.
Listing image by Apple/Microsoft/Andrew Cunningham
