Fintech and ecommerce

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Influencers have made social media a booming market for counterfeit goods, study finds

Social media influencers are facilitating the trade in counterfeit goods, according to new research by Portsmouth University.

After analysing surveys of 2,000 people in the UK, the study team found around 22% of consumers who are active on social media have bought counterfeits endorsed by influencers. The researchers believe it’s the first-ever estimate of its kind. They warn that counterfeiters are exploiting the popularity of influencers to peddle harmful products.

“Counterfeit products injure and kill hundreds of thousands of people across the world,”  Dr David Shepherd,  the study’s lead author, said in a statement. “The working conditions in the counterfeit factories are unsafe with subsistence-level wages. Don’t be fooled by social media influencers.”

Their dubious charms are particularly appealing to young people and males. According to the study, people between 16 and 13 years old are three times as likely to purchase endorsed counterfeits as those aged 34 to 60. Males, meanwhile, accounted for 70% of all the buyers.

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The researchers attribute these inclinations to specific characteristics.

The consumers tended to have a low-risk awareness, a high-risk appetite, and a propensity to morally justify counterfeit purchases, due to factors such as the high prices of genuine brands. They also had a broader vulnerability to influence. Buyers of endorsed counterfeits were twice as susceptible to the influence of friends and social media.

“Social commerce is the new frontier for marketing, and the social media influencers are the new royalty,” Professor Mark Button, the study’s co-author, said. “Consumers in this marketplace often rely on remote recommendations by third parties, and these influencers have increasingly replaced the customers’ own evaluations of purchasing risk.”

While the new research only covers the UK, the findings highlight an international problem.

Influencers and e-commerce have made social media a global catalogue for counterfeit goods, with deep social and economic impacts. According to a study by the EU’s Intellectual Property Office counterfeits such as bags, clothing, and electrical goods cost the bloc €60bn and 434,000 job losses every year.

“This study raises serious concerns about the impact of deviant influencer marketing on consumer behaviour, particularly among vulnerable demographics,” said Button. “It is crucial for brands, regulators, and law enforcement agencies to take action and disrupt the activities of these illicit influencers and the networks that support them.”

You can read the open-access study in the Deviant Behaviour Journal.

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European fintech players are bracing for market consolidation

When Monzo published its latest annual revenue figures in February, it provided a flicker of light after months of headlines about fintech down rounds and job cuts.

The accounts showed that the UK digital bank was now profitable with a net operating income of £214.5 million (€249mn). The news will cheer up Monzo after seeing its valuation cut during the pandemic but for some of its peers in Europe the challenges of the macroeconomic environment still loom large. 

A rumoured acquisition by Monzo of Nordic rival Lunar, the neobank backed by Will Ferrell and last valued at over $2 billion (€1.83bn), could shake up the European fintech landscape.

Elsewhere, European fintech is seeing other small to midsize acquisitions, like open banking startup Snoop being picked up by Vanquis. So what is driving this increased talk around fintech M&A?

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The sector has spent the better part of the last decade in growth mode, typified by meaty funding rounds and equally lofty valuations, but fintech in Europe is facing its own set of challenges in the broader tech downturn.

Inflation and higher interest rates mean VCs may be distributing their funds with a little more caution than before.

Figures released by KPMG at the tail end of July showed a drop in funding for fintech in the first half of the year. The EMEA region saw funding drop from $27.3 billion (€25bn) to $11.2 billion (€10.2bn) while the UK saw a drop from $13.8 billion (€12.6bn) to $5.9 billion (€5.4bn).

It is amid this backdrop that some companies will start thinking about being acquired rather than seeking more investor money, according to Philip Benton, an analyst at research firm Omdia.

“It’s created more of an appetite for acquisitions because those companies that had high valuations a few years ago are at the end of their runway. It makes sense to look at being acquired,” Benton said.

“It’s harder to raise money at a later stage because of the current macroeconomic situation. VCs are still looking heavily at seed funds and maybe Series A, but the SeriesC onwards, they are the ones they’re less interested in.”

Kaushik Subramanian, partner at EQT Ventures, expects to see more exit activity in the remaining months of 2023. 

“I think a lot of it is probably going to be companies that have not found product-market fit yet but are amazing teams and are ending their runway, and they get acqui-hired; or you have situations where three or four companies are playing for the same market, and they decide that going at it together makes more sense than going at it solo,” Subramanian told TNW. 

In many cases, there are too many companies vying for dominance in one particular space. “In a lot of markets, you have three or four companies doing the exact same thing,” he said.

Early exits happen but it’s not an ideal scenario, he added, as EQT is a “patient investor” and prefers to see exits by IPO or “very large liquidation events” after a long stretch of going it alone.

“Knocking on doors”

Clevercards is an Irish fintech company that’s planning to raise funds shortly and is targeting a round of €20 million. The startup builds payments and expenses platforms for companies and their employees.

“What I’m hearing in the marketplace is that B2B is showing way more resilience than consumer fintechs,” chief executive Kealan Lennon said.

After the “crazy investing” and high valuations of 2020-2021, investors are taking a more guarded approach to funding deals, looking for clearer routes to profitability and sustainable growth. All of these things can make a company more attractive to a buyer too, Lennon explained. 

“There are very well capitalised financial institutions that are looking for opportunities in M&A. That’s not just banks, it’s even some of the larger fintechs,” he said. “When companies get bigger, they move slower. M&A rather than organic becomes the route that they choose.

“There’s definitely people knocking on doors. We’ve had approaches.”

Olga Shikhantsova, partner at Speedinvest, told TNW that in the current fundraising conditions, fintech startups need to be upfront about their timeline for generating revenue and a path to profitability.

“The fintechs out there have to show the path to profitability and better economics. They have to show better revenues per user and that’s where consolidation naturally would be happening. Some of them would be acquiring the others. If this is an extra revenue or extra profit centre, [it’s] very much an appealing opportunity,” Shikhantsova said.

Tony Craddock, who heads up UK industry group The Payments Association with members like Starling Bank and Tink, shares the view that investors have become more “discerning.” 

That can mean “less easy money” but a “healthier market domain now,” according to Craddock.

“There is [now] a realistic set of pricing, the business models have to be more carefully proven, they have to be applicable across the whole of the fintech space,” he said.

“We think that’s healthy, we think that the heyday was unsustainable two years ago, expectations and the prices of fintech investment were too high.”

Changing attitudes of fintech financing

This change in attitude can be seen in types of startups that are raising capital of late, especially at the seed and Series A stage.

Shikhantsova believes that the era of a one-size-fits-all approach to fintech is over. She anticipates that fintech companies will now target more specific domains and verticals.

One of Shikhantsova’s recent investments is FinRes from Paris, which is developing an AI platform that assists crop investors by measuring climate and price risks.

“This is more about tailoring for the specific big industries which are absolutely fundamental for an economy versus going with the one-fits-all solution,” she said.

“We do believe in tailoring the product for the industries, agriculture as mentioned, others can be logistics and construction. Many more absolutely huge and fundamental industries can get fintech applications.”

Wealth management is another area of focus for Shikhantsova and Speedinvest as there are “no actual products tailored for the modern people” other than old school private banks.

New consumer-facing fintech companies will face a challenging time, she added.

Well-established players like Monzo have a deeply entrenched value proposition and solid customer bases that will help them weather storms. Also for Monzo and the likes of Starling Bank, their lending business in the current high interest rate environment will be an advantage.

“Any consumer fintech is a very tricky opportunity because you need to hack the market to distribute it to make the economics work,” said Shikhantsova.

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Microsoft’s Teams and Office bundling may breach EU competition rules

On Thursday, the European Commission opened an antitrust investigation into Microsoft’s bundling of its Teams app with its Office suite, which includes Word, Excel, and Outlook. The EU is concerned that this practice may be in breach of the bloc’s competition rules.

The investigation was prompted by a complaint filed in 2020 by Slack. The rival workplace messaging platform alleged that Microsoft had illegally tied Teams to its Office tools and was “abusing its market dominance to extinguish competition,” in violation of EU laws.

Following analysis of the complaint, the Commission has now concluded that the bundling may indeed constitute an anti-competitive practice.

Specifically, the regulators expressed two concerns. First off, Microsoft may be granting Teams a distribution advantage by not offering customers the choice to not buy the app when they subscribe to Office 365. Secondly, they suspect that the US tech giant may have limited the interoperability between its suites and competitive services, such as Slack.

“Remote communication and collaboration tools like Teams have become indispensable for many businesses in Europe,” said Margrethe Verstager, the EU’s antitrust commissioner. “We must therefore ensure that the markets for these products remain competitive, and companies are free to choose the products that best meet their needs.”

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In 2009, the EU opened a similar antitrust probe into Microsoft, after the company attempted to bundle Internet Explorer with its Windows operating system. In response, Microsoft granted users the choice to use their preferred web browser.

Now, the Redmond-based giant seems willing to comply once again. “[We] will continue to cooperate with the Commission and remain committed to finding solutions that will address its concerns,” the company said in a statement.

If Microsoft is found in breach of the EU’s competition rules, it will be required to offer remedies, or risk a fine of up to 10% of its total annual turnover.

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Can new advances in AI bring the ‘human touch’ chatbots are sorely missing?

When chatbots first became commercially accessible, companies big and small embraced them with open arms. “Have a robot handle easy customer service questions in seconds? Amazing!” — we thought.

The problem was, these early chatbots were less C-3PO and more an annoying barrier to an actual human. From being asked: “Can you repeat the question” 10 times over to being directed to a completely unrelated information page — customers simply don’t have the patience to deal with badly made chatbots anymore.

In fact, a study by Zoom found that over half of respondents would switch to a competitor after just one or two bad customer support experiences.

But could new advances in AI technology give us the smart, emotionally intelligent, and proactive chatbots of our sci-fi dreams? Let’s take a look at where chatbots go wrong and how AI can help.

Going off-script

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If you’ve ever travelled to a foreign country to test out your language skills, you’ll know that what they teach you in class is completely different from how people actually speak in practice. “How are you?” may be replaced by “howzit?” “10 pounds” becomes “10 quid.” It’s not until you’ve spent time around locals that you really learn how to speak a language.

Early bots were a lot like new language learners. Their knowledge of human language was limited to a preloaded set of questions and responses. Forget about slang or nuance, even saying “hi” instead of “hello” could throw them off. Ask them something outside their programming, and you could expect the infamous reply: “Sorry, I don’t understand.”

Natural Language Processing (NLP) enables your chatbots to level up their human language skills. Rather than relying on pre-set questions and answers, NLP-based chatbots break down a customer’s query into parts and analyse it for context and meaning.

This means customers can speak to these advanced chatbots just as they would a real customer service rep and receive amazingly non-robotic answers in return. ChatGPT is a good example of an AI tool that leverages NLP to better understand users’ queries.

On top of that, the more NLP chatbots interact with customers, the more they learn. This means that over time they’re able to provide more accurate and relevant responses based on past interactions.

Enhanced communication

So, AI-enhanced chatbots can type the talk. But can they speak the language?

Voice recognition and speech-to-text conversion are truly putting the ‘chat’ in chatbot. Go back as little as five years, and anyone with even just a hint of an accent would struggle to get a response from a voice assistant. Today, using Natural Language Understanding (NLU), modern chatbots can detect languages and accents, respond in the same language, and convert spoken word into written responses using speech-to-text functionality.

This is also handy for customer service agents who want to generate summaries of their conversations for record-keeping and training purposes.

The emotional component

The purpose of a chatbot is in the name — to chat. By definition, they should be conversational. But chatting isn’t just about words — it’s about understanding emotion and nuance.

Humans don’t always say what they mean; body language, tone of voice, facial expression, and inflection can all indicate a message that can’t be captured by words alone. Which makes it all the more difficult for chatbots to understand what we actually mean.

Through machine learning techniques, modern chatbots can be trained to recognise the underlying intent behind messages. This is referred to as sentiment analysis, which allows AI models to detect whether human language has a positive, negative, or neutral sentiment behind it.

Because we’re only human, we tend to use emotive language, even if we communicate with bots.

Sentiment analysis tools can grade data on a scale of how positive or negative it is, based on the language used. For example, even the best NLP tech may not be able to understand sarcasm, but sentiment analysis can be used to detect when a customer may be fuming. This technology can be used in a wide range of instances from aiding in risk analysis to detecting and alerting agents to bereavement cases.

This comes in handy for customer service teams that need to categorise and prioritise cases quickly or pinpoint which ones need to be rerouted or escalated to a human representative. This kind of intelligent routing and escalation can reduce response rates and save customer service teams time trying to match cases to the right agents.

Learning and drawing insights for the future

Common sense is one inherent trait (that most humans have), which sets us apart from our increasingly smart machines. If we do something enough times without getting the desired result, it’s the little voice that tells us: “Hey, maybe something’s not quite right here.”

While we still haven’t been able to program common sense into our machines, predictive analytics can help bots learn from past data and provide proactive support

If a customer publishes a product review online and mentions a product fault, predictive analytics tools can help you track down customers using the same product that could face similar issues. Here’s the clever bit: you can use that data to provide targeted support for affected customers, issue a mass statement about the fault, and influence future product development.

Predictive analytics might help you secure a sneaky little upsell too. By analysing customers’ past shopping data, predictive analytics tools can make personalised product recommendations for individual customers.

Scaling Success: How Generative AI is Revolutionising Customer Experience (CX)

If you’re ready to dive deeper into the world of AI for customer service, check out this on-demand webinar where experts Tim Banting of Omdia and Iqbal Javaid from Zoom discuss:

  • Adoption trends and the most popular AI technologies right now
  • Some of the challenges when it comes to data, security, and bias
  • Best practices in integrating AI tools into customer service teams
  • Zoom’s AI-based customer experience platform

Can new advances in AI bring the ‘human touch’ chatbots are sorely missing? Read More »

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Italy’s largest investment bank pledges to back UK fintech startups

London-based startup accelerator Founders Factory has gained a new partner in the form of Mediobanca. The Milan-based investment bank is looking to increase its presence in the UK, and has pledged €12mn to the joint venture. 

Specifically, Mediobanca will be looking to back as many as 35 fintech startups that focus on technologies such as blockchain and artificial intelligence over the coming five years. However, it will also include early stage fintech startups in other parts of Europe. 

Founders Factory, co-founded by Brent Hoberman, Henry Lane Fox, and George Northcott in 2015, has thus far supported over 300 companies globally through its Venture Studio and Accelerator. The company says it is currently investing in fintech, health, climate, media and telecoms, consumer, and Web3. 

“Combining our venture-building capabilities and fintech experience with Mediobanca’s heritage, financial prowess, and global ambition creates a powerful platform to back fintech founders,” Henry Lane Fox, Founders Factory’s CEO, said in a statement announcing the collaboration. 



Among the fintech startups Founders Factory has backed thus far are climate risk modelling software company Dovetail, AI-powered commercial real estate investment tool Built AI, landlord accounting software Hammock, and end-to-end mortgage platform Acre. 

Hope for a faltering UK fintech investment climate?

Fintech has traditionally been one of the UK’s most successful tech sectors. In 2021, it saw record investments of $13.5bn (approx. €12.2bn). Despite a global downturn, it also fared fairly well throughout 2022, with investments dropping only 8% compared to the year prior.

However, a cautious climate throughout H1 2023 has meant that UK fintech has experienced a drop by as much as 37% from the second half of the year prior. What’s even more disconcerting is that the majority of deals took place in the first quarter

Mediobanca is Italy’s largest investment bank. Other than Milan, the company has offices in Frankfurt, London, Madrid, Luxembourg, New York, and Paris. Under a new strategy, Mediobanca is looking to expand its portfolio. In May this year, the investment bank acquired UK-based “financial advisors to the digital economy” Arma Partners, with an annual revenue of over $100bn (€90bn). 

While €12mn might not be a huge drop in the venture ocean, Mediobanca’s push towards diversification may be something of a lifeboat for the fintech ecosystem. 

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Getir sells off equipment, scrambles for funding amid financial woes

Getir’s woes are dragging on in Europe, raising concerns over the grocery delivery platform’s future in the region.

On Wednesday, the Turkish-owned company started auctioning off parts of its equipment, as it closes down a number of its dark stores in the UK. The bidding closed on Thursday morning.

The items, listed on the website of commercial property agent Sanderson Weatherall, range from scooters and crash helmets to insulated food delivery boxes and retail freezers. According to the auction’s description, the assets are a “surplus to requirements, due to the closure of retail hubs.”

Getir
Getir’s scooters on auction. Credit: Sanderson Weatherall

Meanwhile this week, a leaked message sent to Sifted revealed the startup asked for volunteers from the UK office to “knock on doors” in four areas in London and promote Gorillas — which Getir bought for $1.2bn (€1.08bn) in 2022.

The company’s attempts to increase cash flow come as it’s reportedly aiming for a fresh round of funding. According to Sky News, Getir is seeking a capital injection from one of its existing investors, Abu Dhabi sovereign wealth fund Mubadala, which is currently “in advanced discussions” with the startup.

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Pitchbook data shows that Mubadala already invested in Getir €435.5mn in the second quarter of 2023. This followed a €690.7mn investment in 2022, which however slashed the company’s valuation by 42.4%.

Getir’s need to increase capital and sales in the UK comes as it’s reducing its presence across Europe. In the past few months, the startup has announced it’s exiting France, Spain, and Portugal. German newspaper Handelsblatt reports that the company’s considering quitting Italy and the Netherlands as well.

This would effectively reduce Getir’s operation to only two European markets: Germany and the UK.

Alongside Flink, Zapp, and Gopuff, Getir is among the last remaining quick commerce companies in the region. The appetite for rapid grocery delivery seems to be fading away.

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UK extends deadline for Microsoft-Activision $69B merger

The UK’s Competition and Market Authority (CMA) is extending the deadline for its review of the Microsoft-Activion $69bn merger, in the latest twist of a complex regulatory saga. The cut off date has been moved from July 18 to August 29.

“The Inquiry Group has decided to extend [the period] by six weeks… as it considers that there are special reasons to do so,” the watchdog announced on Friday.

In April, the CMA had initially blocked the takeover, concluding that the purchase would give Microsoft an unfair edge in the country’s nascent cloud gaming market. In May, the US tech giant decided to appeal the decision.

The EU’s later approval of the deal didn’t seem to shake the UK authority. But this week, after a US court ruled against the Federal Trade Commission’s (FTC) bid to block the merger, the CMA softened its stance. (For context, Microsoft needs approval from the entire UK-US-EU trio to complete the purchase.)

“Microsoft and Activision have indicated that they are considering how the transaction might be modified, and the CMA is prepared to engage with them on this basis,” CMA media officer Billy Proudlock told the Verge. He added that they may choose to “restructure a deal,” which could in turn result in a “new merger investigation.”

For its part, Microsoft has agreed to pause the court appeal. Reportedly, Activision and Microsoft are also considering ceding some control of their cloud gaming business, according to people familiar with the matter who spoke anonymously to Bloomberg.

This could include selling cloud-gaming rights to UK companies in the telecoms, gaming and internet-based computing, or even to private equity firms.

But although things seem to be turning for Microsoft, its battle to strike the largest ever deal in the video-game industry is far from over. It’s still uncertain whether its negotiations with the CMA will bear fruit, and the FTC is appealing the court’s ruling in favour of the merger.

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Lithuania launches Europe’s first driverless delivery robots on public roads

Last week, Vilnius became the first European city to introduce a small fleet of autonomous delivery robots on public roads.

Developed by Estonia-based startup Clevon and in collaboration with Lithuanian delivery platform LastMile, three driverless robots are now bringing groceries to shoppers’ doors in the capital’s city centre.

driverless delivery robots
Credit: Clevon

The robots pick up the goods from the IKI supermarket store on Mindaugas Street. After making their order, customers receive a text message with the arrival time and the code to unlock the vehicle’s door. And the best part? Delivery is free of charge.

autonomous delivery robot Lithuania
Credit: Clevon

“We believe that these robots will give us a significant advantage in the delivery sector, as customers will receive their goods quickly, even in the city center, and even during peak hours,” said Tadas Norušaitis, CEO and co-founder of LastMile, which counts over 300,000 users in Lithuania.

To put it in numbers, the fleet can deliver seven orders in a single run within Vilnius’ New Town and Old Town districts.

Clevon claims its autonomous carriers are both flexible and sustainable. They’re electric and come with different-sized compartments to accommodate both smaller and larger orders.

driverless delivery robot
Credit: Clevon

Safety-wise, the robots travel at a maximum speed of 25km/h. They feature 360-degree cameras and radars to navigate the streets and they’re monitored remotely in real-time by teleoperators.

This landmark deployment follows a pilot project last year in the Vilnius suburban district of Balsiai. Within three months, the robots travelled 2,000km and demonstrated their ability to operate efficiently in a variety of conditions, including rain, snow, and unpaved roads.

But most importantly, they received positive customer feedback. “The trial paid off with an overall score of 4.8 out of 5, and shoppers were keen to try the innovation,” said Norušaitis.

In 2020, Clevon became the first company in Europe to obtain approval for operating unmanned delivery robots on public roads. Currently, it’s further expanding its services across the continent, the US, and the Middle East.

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Grocery delivery app Getir exits Spain, after bidding adieu to France

Following its upcoming exit from France, quick commerce startup Getir is losing yet another European market: Spain.

According to Spanish trade union CCOO, Getir failed to raise sufficient capital in a recent funding round. As a result, it will cease operations in the country and lay off its entire workforce of 1,560 employees.

“We condemn the disastrous business management of Getir, which has not known how to grow or have a market strategy in Spain. Now its staff will suffer the biggest harm,” the union said in a statement.

The Turkish-owned Getir Group emerged as the greatest rapid grocery delivery company in Europe, expanding across seven countries and gradually absorbing rival Gorillas and Frichti. It even reached decacorn status, after achieving a $12bn (€11bn) in March 2022. But in the post-pandemic world it has struggled to reach profitability.

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The soaring inflation, stricter regulations on “dark stores” (where the products are stored before delivery), and consumer return to in-person grocery shopping have left quick commerce companies hanging in the balance.

With its user base and revenue in decline, the Getir group has moved to layoffs and mass store closures over the past few months. In France alone, the company counts €17.6mn in debt and was placed in receivership by the court of trade in Paris.

At the moment of writing, the startup has declined to comment on its upcoming exit from Spain. But according to the CCOO, it will comply with the national legal requirements for laid-off employees. These include an outplacement plan, 20 days’ severance pay per year with a maximum of 12 monthly payments, and a special agreement for individuals aged over 55.

Getir’s example proves an overarching trend in Europe: the appetite for rapid grocery delivery is fading away. Alongside Flink, Zapp, and Gopuff, Getir is among the last remaining companies in the region — where it seems that the quick commerce bubble is bursting.

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Digital euro framework seeks to quell privacy concerns

The digital euro is edging closer to reality, despite concerns over the project’s privacy risks and functionality.

The European Commission on Wednesday proposed a legal framework for the electronic currency. Under the draft legislation, digital euros would be accepted for transactions anywhere in the eurozone, but cash would remain safeguarded as a form of payment. It would then be up to the European Central Bank (ECB) to decide if, and when, to issue the digital currency.

“In the euro area, the digital euro would offer a digital payment solution that is available to everyone, everywhere, for free,” said Valdis Dombrovskis, the European Commission’s executive vice president.

According to Dombrovskis, the project will modernise payments, enhance financial inclusion, and support innovation. He also emphasised the need to protect the eurozone from rival digital payment systems.

If other central bank digital currencies were allowed to be used more widely for cross-border payments, we would risk diminishing the attractiveness of the euro… and the euro could become more exposed to competition from alternatives such as global stablecoins,” he said.

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Unlike cryptocurrencies, the digital euro would be backed by a central bank. That could reduce volatility, but it’s triggered anxieties about government control.

These concerns are prevalent across the bloc. In a consultation last year, 43% of respondents said privacy was what they wanted most from the digital euro. The next most desired features were security (18%), usability across the euro area (11%), absence of additional costs (9%), and offline use (8%).

Share of citizens per country who ranked privacy as most important feature
The share of citizens per country who ranked privacy as the most important feature of a digital euro.

Privacy advocates have raised fears about monitoring transactions and government control of personal finances. Other critics question whether the bloc needs its own digital currency. They argue that existing digital payments already provide sufficient functionality. 

In response, the EU has added various safeguards and features.

To allay the privacy concerns, lawmakers have promised that ECB would not see users’ personal details or their payment patterns.

Users will also be able to pay offline. Officials say this will provide greater privacy than any current digital payment methods. They also argue that the digital euro will reduce payment-related fees for consumers by spurring competition for the likes of Visa, Mastercard, and PayPal.

Mairead McGuinness, the EU’s financial regulation chief, describes the digital euro as “a project of choice” rather than “a project of control. “

“By complementing cash, I have no doubt that a digital euro will bring advantages to citizens and businesses across the EU,” she said. “But I am aware that it requires peoples’ trust and confidence.”

That process remains a long way from completion. The proposal will now go to the European Parliament and EU member states for amendments, which provides another opportunity to address concerns.

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The next trip you book online could be planned with ChatGPT

AI’s use in travel apps is nothing new — just think about the destination or hotel recommendations you get when booking a trip. But recent advances in generative AI are further shaking the sector.

Booking.com is the latest major travel agent to test the potential of the tech. Starting on June 28, the company is offering a beta AI trip planner, built upon its existing machine learning models and partially powered by OpenAI’s ChatGPT.

In essence, the planner is a conversational chatbot that’s designed to help consumers across the entire scope of the trip planning process.

“We’re able to start having scalable, one-to-one conversations with our customers on their terms, much like how you would begin to talk about planning a trip with your partner or friends,” said Rob Francis, Booking’s CTO.

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Travellers can converse with the planner, which can in turn provide travel inspiration and suggest destinations, accommodation, and trip itineraries in real-time based on their needs and desires. Users can also refine their search options, see property prices, and book their stay directly.

Booking ChatGPT
What Booking’s AI trip planner looks like. Credit: Booking

The pilot AI trip planner will become available to a growing number of US-based members of the Genius loyalty programme over the coming weeks, while it’s still unknown if the company’s planning to expand its rollout to other regions. The feature will be accessible on Booking’s app, initially offered in English.

Other competing online travel agents like Expedia, Kayak, and Trip.com have already integrated ChatGPT plug-ins with offerings ranging from flight and accommodation information to reservations and itineraries.

Booking said its new tool “is just the beginning,” and it’s by no means far-fetched to envision AI emerging as the ultimate travel assistant — even though some of us would still prefer the joy of planning a trip the old fashioned way.

For now, however, ChatGPT’s ability to access data only until September 2021 presents a significant limitation for the ever-changing travel sector, where information needs to be up to date to be fully useful.

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Rapid delivery giant Getir quits France, citing regulation hurdles

Rapid delivery giant Getir quits France, citing regulation hurdles

Ioanna Lykiardopoulou

Story by

Ioanna Lykiardopoulou

Ioanna is a writer at TNW. She covers the full spectrum of the European tech ecosystem, with a particular interest in startups, sustainabili Ioanna is a writer at TNW. She covers the full spectrum of the European tech ecosystem, with a particular interest in startups, sustainability, green tech, AI, and EU policy. With a background in the humanities, she has a soft spot for social impact-enabling technologies.

Quick commerce platform Getir is bidding adieu to the French market — less than two years since starting its operations in the country.

In a press release sent to AFP, the company said that it will soon exit France and seek a buyer for “all of parts of the group.” The Turkish-owned Getir Group encompasses Getir, Gorillas, and Frichti.

“The complex legal environment and the regulations imposed by local administrations have made the success of the company very difficult,” said the platform. Specifically, in March, the French government decreed that “dark stores” — where the products are stored before delivery — are considered warehouses and not businesses. This means that local town halls have the power to decide whether or not they allow such warehouses in the city centre.

For the past months the group has been struggling to reach profitability in France. At the end of March, the total debt of the three entities amounted to €17.6mn and they were placed in receivership by the court of trade in Paris. Already at that point, the group was considering cutting approximately 900 jobs. Now, an estimated 1,800 employees are at risk of unemployment.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

Meanwhile, Getir’s competitor Flink faces the same fate. The company, which absorbed French-based Cajoo, was also placed in receivership and has filed for bankruptcy. It recently announced it’s leaving France as well, while rival Gopuff already exited the market in January.

With the number of instant grocery delivery platforms continuously decreasing in the region, it seems that the quick commerce bubble has burst in France. It remains to be seen whether this will have a ripple effect in the overall European market.

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