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Intel is offering extended warranties for crashing 13th- and 14th-gen desktop CPUs

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trying to make good —

Intel’s microcode fix won’t help CPUs that are already damaged.

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Even mainstream CPUs like the Core i5-13400 could theoretically be affected by Intel's crashing issues.

Enlarge / Even mainstream CPUs like the Core i5-13400 could theoretically be affected by Intel’s crashing issues.

Andrew Cunningham

Intel will be releasing a microcode update to prevent further damage to crashing 13th- and 14th-generation desktop processors sometime this month if it can stick to its previously announced schedule. This fix should be available via BIOS updates from PC and motherboard makers and from Microsoft as a Windows update. But it will take time for those updates to roll out to users, and Intel has said that processors that are already exhibiting crashes have been permanently damaged and won’t be fixed by the microcode update.

In an effort to provide peace of mind to buyers and cover anyone whose CPU is subtly damaged but not showing explicit signs of instability, Intel is extending the warranty on all affected 13th- and 14th-generation CPUs by an additional two years, Tom’s Hardware reports. This raises the warranty on a new boxed Intel CPU from three years to five. For processors that came installed in pre-built PCs, Intel says users should reach out to their PC’s manufacturer for support instead.

Though owners of high-end chips like the Core i9-13900K and Core i9-14900K were the most frequently affected by the crashing issue, Intel says that any 13th- or 14th-generation desktop CPU with a base power of 65 W or higher could ultimately be affected. This means that even slower, more budget-oriented chips like the Core i5-13400 could end up having problems.

According to Intel, the root cause of the issue was “a microcode algorithm resulting in incorrect voltage requests to the processor,” a bug that caused motherboards to supply too much power to a CPU. This resulted in damage to the silicon over time, leading to crashing and instability. The problem was also exacerbated by enthusiast motherboards that didn’t stick to Intel’s recommended default power and performance settings.

Intel says it is “investigating options to easily identify affected processors” to help give users peace of mind, and it will have more to share on both these testing options and the details of the extended warranty “in the coming days.” Anyone experiencing problems should reach out to Intel or their PC’s manufacturer, depending on whether they bought a separate CPU or a complete system.

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Intel has finally tracked down the problem making 13th- and 14th-gen CPUs crash

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crash no more? —

But microcode update can’t fix CPUs that are already crashing or unstable.

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Intel's Core i9-13900K.

Enlarge / Intel’s Core i9-13900K.

Andrew Cunningham

For several months, Intel has been investigating reports that high-end 13th- and 14th-generation desktop CPUs (mainly, but not exclusively, the Core i9-13900K and 14900K) were crashing during gameplay. Intel partially addressed the issue by insisting that third-party motherboard makers adhere to Intel’s recommended default power settings in their motherboards, but the company said it was still working to identify the root cause of the problem.

The company announced yesterday that it has wrapped up its investigation and that a microcode update to fix the problem should be shipping out to motherboard makers in mid-August “following full validation.” Microcode updates like this generally require a BIOS update, so exactly when the patch hits your specific motherboard will be up to the company that made it.

Intel says that an analysis of defective processors “confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.” In other words, the CPU is receiving too much power, which is degrading stability over time.

If you’re using a 13th- or 14th-generation CPU and you’re not noticing any problems, the microcode update should prevent your processor from degrading. But if you’re already noticing stability problems, Tom’s Hardware reports that “the bug causes irreversible degradation of the impacted processors” and that the fix will not be able to reverse the damage that has already happened.

There has been no mention of 12th-generation processors, including the Core i9-12900K, suffering from the same issues. The 12th-gen processors use Intel’s Alder Lake architecture, whereas the high-end 13th- and 14th-gen chips use a modified architecture called Raptor Lake that comes with higher clock speeds, a bit more cache memory, and additional E-cores.

Tom’s Hardware also says that Intel will continue to replace CPUs that are exhibiting problems and that the microcode update shouldn’t noticeably affect CPU performance.

Intel also separately confirmed speculation that there was an oxidation-related manufacturing issue with some early 13th-generation Core processors but that the problems were fixed in 2023 and weren’t related to the crashes and instability that the microcode update is fixing.

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Intel is investigating game crashes on top-end Core i9 desktop CPUs

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i’m giving her all she’s got —

Crashes may be related to CPUs running above their specified power limits.

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Intel's high-end Core i9-13900K and 14900K are reportedly having crashing problems in some games.

Enlarge / Intel’s high-end Core i9-13900K and 14900K are reportedly having crashing problems in some games.

Andrew Cunningham

If you own a recent high-end Intel desktop CPU and you’ve been running into weird game crashes lately, you’re not alone.

Scattered reports from Core i9-13900K and i9-14900K users over the last couple of months have pointed to processor power usage as a possible source of crashes even in relatively undemanding games like Fortnite. Games like Hogwarts Legacy, Remnant 2, Alan Wake 2, Horizon: Zero Dawn, The Last of Us Part 1, and Outpost: Infinity Siege have also reportedly been affected; the problem primarily seems to affect titles made with Epic’s Unreal Engine. Intel said in a statement to ZDNet Korea (via The Verge) that it’s looking into the problems, escalating it from an “isolated issue” to something that may be more widespread and could require a more systemic fix.

Related CPUs like the i9-13900KF, i9-14900KF, i9-13900KS, and i9-14900KS may be affected, too, since they’re all the same basic silicon. Some user reports have also indicated that the i7-13700K and i7-14700K series may also be affected.

“Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads,” an Intel spokesperson told Ars. “We’re engaged with our partners and are conducting analysis of the reported issues.”

While Intel hasn’t indicated what it thinks could be causing the issue, support documents from Epic Games and other developers have suggested that the processors’ power settings are to blame, recommending that users change their BIOS settings or manually restrict their processors’ speed with tools like Intel’s Extreme Tuning Utility (XTU). Most enthusiast motherboards will set the power limits on Intel’s processors to be essentially infinite, squeezing out a bit more performance (especially for i7 and i9 chips) at the expense of increased power use and heat.

Epic suggests using a BIOS power setting called “Intel Fail Safe” on Asus, MSI, and Gigabyte motherboards—its name makes it sound like some kind of low-power safe mode, but it’s most likely just setting the processors’ power limits to Intel’s specified defaults. This could result in somewhat reduced performance, particularly when all CPU cores are active at the same time. But we and other reviewers have seen sharply diminishing returns when letting these chips use more power. This can even be a problem with Intel’s stock settings—the recently announced i9-14900KS can use as much as 31 percent more power than the standard i9-14900K while delivering just 1 or 2 percent faster performance.

If power limits are to blame, the good news is that users can adjust these in the short term and that motherboard makers could fix the problem in the long run by tweaking their default settings in future BIOS updates.

Updated April 9, 2024, at 2: 12 pm to add Intel spokesperson statement.

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