Logitech

infamous-$30-logitech-f710-called-out-in-$50m-lawsuit-over-titan-sub-implosion

Infamous $30 Logitech F710 called out in $50M lawsuit over Titan sub implosion

what could go wrong? —

Family of dead Titanic expert blasts “hip” electronics.

Stockton Rush shows David Pogue the game controller that pilots the OceanGate Titan sub during a CBS Sunday Morning segment broadcast in November 2022.

Enlarge / OceanGate CEO Stockton Rush shows David Pogue the 2010-era game controller that pilots the Titan sub during a CBS Sunday Morning segment broadcast in November 2022.

CBS Sunday Morning

In a 2022 CBS Sunday Morning segment, CEO Stockton Rush of deep-water submersible company OceanGate gave journalist David Pogue a fun reveal. “We run the whole thing with this game controller,” Rush said, holding up a Logitech F710 controller with 3D-printed thumbstick extensions. The controller was wireless, and it was the primary method for controlling the Titan submersible, which would soon make a visit to the wreck of the Titanic. Pogue laughed. “Come on!” he said, covering his eyes with his hand.

Journalists loved the controller story, covering the inexpensive F710 and the ways that video game controllers have become common control solutions in various military and spaceflight applications in recent years. After all, if your engineers and pilots grew up using two-stick controllers to waste their friends in Halo multiplayer, why not use that built-in muscle memory for other purposes?

So the use of a video game controller was not in itself a crazy decision. But after the Titan sub imploded on a June 2023 dive to the Titanic site, killing all five passengers including Stockton Rush, the use of a wireless $30 control interface began to look less “cool!” and more “isn’t that kind of risky?” The only question at that point was how long it would take the Logitech F710 to show up in a lawsuit.

This week, we got our answer. In the first Titan wrongful death lawsuit, filed this week by the estate of Paul-Henri Louis Emile Nargeolet, the Logitech controller comes in for some prominent criticism.

“Hip, contemporary, wireless”

Nargeolet “was known worldwide as ‘Mr. Titanic,'” says the new lawsuit (PDF) against OceanGate, Rush’s estate, and various companies that helped build the Titan. Nargeolet had been on 37 dives to the Titanic wreckage and, on his final dive, was working with OceanGate as a Titan crewmember who would “guide other crewmembers and assist with navigation through the Titanic wreckage, which he knew so well.”

The lawsuit reiterates all the main criticisms of the Titan.

First, the sub was not made from titanium (as most submersibles are), which gets stronger under compression; it was made instead from carbon fiber, which can crack under repeated compression. Rush, who saw himself as an innovator like “Steve Jobs or Elon Musk,” the complaint says, once told Pogue, “At some point, safety just is pure waste.” Rush thought he had found a lighter way to build subs.

Second, the complaint singles out the Titan’s “hip, contemporary, wireless electronics systems.” (Those adjectives are not compliments).

TITAN was piloted using a mass-produced Logitech video game controller (normally used with a PlayStation or Xbox) rather than a controller custom-made for TITAN’s design and operation. Moreover, the controller worked via Bluetooth, rather than being hardwired. TITAN also had only “one button” (for power) within its main chamber—the remainder of its controls (for lights, ballast and so on) and gauges (for depth, oxygen level and so forth) were touchscreen. RUSH stated that TITAN was “to other submersibles what the iPhone was to the BlackBerry.” As with an iPhone, however, none of the controller, controls or gauges would work without a constant source of power and a wireless signal.

OceanGate’s previous submersible, the Cyclops I, had also used a video game controller (a Sony DualShock 3) and some other wireless tech.

The DualShock 3 controller used to run the Cyclops I.

Enlarge / The DualShock 3 controller used to run the Cyclops I.

The complaint quotes an expert saying that such systems provided “multiple points of failure” and that “‘every sub in the world has hardwired controls for a reason,’ namely that a loss of signal would not imperil the vessel.” But such issues were “disregarded by OceanGate, as Titan employed nearly identical systems to Cyclops I,” says the complaint.

The lawsuit also attacks the engineering team that designed and integrated all the electronics systems into Titan, saying that the team was made up mostly of current or recent Washington State University grads with “virtually no real-world experience and no prior exposure to the deep-sea diving industry.”

The complaint does not allege that the Logitech wireless controller, the carbon fiber construction, Titan’s innovative porthole, or the use of disparate materials with differing expansion/compression coefficients—four main areas of criticism—were individually responsible for the sub’s implosion. But it does suggest that these systems could have together contributed to a “daisy chain of failures of multiple improperly designed or constructed parts or systems.” The complaint says that Nargeolet’s estate is entitled to at least $50 million in damages.

Too good to be true

A final investigatory report from various government agencies has been in process for over a year and has not yet been completed, but it seems likely that the Logitech controller—along with the five people on the sub—is gone forever.

But the prospect of a cheap piece of plastic surviving the catastrophic implosion was just too good for social media to ignore. Shortly after the Titan disaster, people began “sharing a photo that purports to show the controller resting on the bottom of the sea,” according to a 2023 AP fact check. “The image shows a sandy ocean bottom with a part of the photo magnified to supposedly show a close up of the controller.”

“The cheapest part survived,” one X (Twitter) user posted.

Alas, it did not; the photo was a fake.

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Logitech has an idea for a “forever mouse” that requires a subscription

“I don’t think we’re necessarily super far away from that.” —

Exec says mouse that requires a regular fee for software updates is possible.

Studio shot of hand using computer mouse

Logitech CEO Hanneke Faber recently discussed the possibility of one day selling a mouse that customers can use “forever.” The executive said such a mouse isn’t “necessarily super far away” and will rely on software updates, likely delivered through a subscription model.

Speaking on a July 29 episode of The Verge’s Decoder podcast, Faber, who Logitech appointed as CEO in October, said that members of a “Logitech innovation center” showed her “a forever mouse” and compared it to a nice but not “super expensive” watch. She said:

… I’m not planning to throw that watch away ever. So why would I be throwing my mouse or my keyboard away if it’s a fantastic-quality, well-designed, software-enabled mouse? The forever mouse is one of the things that we’d like to get to.

The concept mouse that Faber examined was “a little heavier” than the typical mouse. But what drives its longevity potential for Logitech is the idea of constantly updated software and services.

To be clear, Logitech hasn’t announced concrete plans to release such a product. But Faber seemed optimistic about the idea of a mouse that people never need to replace. The challenge, she admitted, is finding a business model that supports that idea without requiring an exorbitant hardware price. “Our stuff will have to change, but does the hardware have to change?” she asked. “I’m not so sure. We’ll have to obviously fix it and figure out what that business model is. We’re not at the forever mouse today, but I’m intrigued by the thought.”

The price of a “forever mouse”

Speaking with Faber, Decoder host and Verge Editor-in-Chief Nilay Patel suggested that a “forever mouse” could cost $200. While that would be expensive compared to the typical mouse, such a product wouldn’t be the first software-heavy, three-figure-price computer mouse. Still, a price tag of around $200 would limit the audience to professionals or enthusiasts.

Faber also said the average price of a mouse or keyboard is $26, though she didn’t cite her source. Logitech is seeking growth by appealing to the many people who don’t own both a mouse and keyboard and by selling more expensive devices. A “forever mouse” could fall under the latter. Alternatively, the price of the mouse’s hardware could be subsidized by subscription payments.

In any case, pushing out software updates would require Logitech to convince its customers to use an app to control their mouse. Such software can offer a lot of programmability and macro support, but the need to constantly run peripheral software could be a nuisance that eats up computer resources. Earlier this year, users complained when Logitech added a ChatGPT launcher to its peripherals.

Mouse subscription

Subscription models have been gaining popularity among business-to-business (B2B) and business-to-consumer (B2C) tech companies because they offer a more reliable, recurring revenue source than hardware sales. When Patel asked Faber if she could “envision a subscription mouse,” she responded, “possibly.”

Faber said subscription software updates would mean that people wouldn’t need to worry about their mouse. The business model is similar to what Logitech already does with video conferencing services (Logitech’s B2B business includes Logitech Select, a subscription service offering things like apps, 24/7 support, and advanced RMA).

Having to pay a regular fee for full use of a peripheral could deter customers, though. HP is trying a similar idea with rentable printers that require a monthly fee. The printers differ from the idea of the forever mouse in that the HP hardware belongs to HP, not the user. However, concerns around tracking and the addition of ongoing expenses are similar.

What about hardware durability?

Logitech’s CEO didn’t discuss what durability features a long-lasting mouse might incorporate. But enabling easier self-repairs and upgrades would be a different approach to a longer-lasting computer mouse that could more directly appeal to users.

Logitech already sells parts for self-repairs of some of its mice and other gadgets through iFixit. This shop could be expanded to feature more parts, offer more guides, and support more products.

A “forever mouse” would also benefit from a design with self-repairability in mind. Features like hot-swappability for mouse button switches for upgrades/repairs; easily replaceable shells, wheels, and feet; detachable cables; and customization options—all accompanied by readily available parts and guides—could go a long way toward making a mouse that fits users’ long-term needs.

During the interview, Faber also discussed Logitech’s goals of doubling its business and cutting its carbon footprint by 50 percent by 2031.

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Tech brands are forcing AI into your gadgets—whether you asked for it or not

Tech brands love hollering about the purported thrills of AI these days.

Enlarge / Tech brands love hollering about the purported thrills of AI these days.

Logitech announced a new mouse last week. A company rep reached out to inform Ars of Logitech’s “newest wireless mouse.” The gadget’s product page reads the same as of this writing.

I’ve had good experience with Logitech mice, especially wireless ones, one of which I’m using now. So I was keen to learn what Logitech might have done to improve on its previous wireless mouse designs. A quieter click? A new shape to better accommodate my overworked right hand? Multiple onboard profiles in a business-ready design?

I was disappointed to learn that the most distinct feature of the Logitech Signature AI Edition M750 is a button located south of the scroll wheel. This button is preprogrammed to launch the ChatGPT prompt builder, which Logitech recently added to its peripherals configuration app Options+.

That’s pretty much it.

Beyond that, the M750 looks just like the Logitech Signature M650, which came out in January 2022.  Also, the new mouse’s forward button (on the left side of the mouse) is preprogrammed to launch Windows or macOS dictation, and the back button opens ChatGPT within Options+. As of this writing, the new mouse’s MSRP is $10 higher ($50) than the M650’s.

  • The new M750 (pictured) is 4.26×2.4×1.52 inches and 3.57 ounces.

    Logitech

  • The M650 (pictured) comes in 3 sizes. The medium size is 4.26×2.4×1.52 inches and 3.58 ounces.

    Logitech

I asked Logitech about the M750 appearing to be the M650 but with an extra button, and a spokesperson responded by saying:

M750 is indeed not the same mouse as M650. It has an extra button that has been preprogrammed to trigger the Logi AI Prompt Builder once the user installs Logi Options+ app. Without Options+, the button does DPI toggle between 1,000 and 1,600 DPI.

However, a reprogrammable button south of a mouse’s scroll wheel that can be set to launch an app or toggle DPI out of the box is pretty common, including among Logitech mice. Logitech’s rep further claimed to me that the two mice use different electronic components, which Logitech refers to as the mouse’s platform. Logitech can reuse platforms for different models, the spokesperson said.

Logitech’s rep declined to comment on why the M650 didn’t have a button south of its scroll wheel. Price is a potential reason, but Logitech also sells cheaper mice with this feature.

Still, the minimal differences between the two suggest that the M750 isn’t worth a whole product release. I suspect that if it weren’t for Logitech’s trendy new software feature, the M750 wouldn’t have been promoted as a new product.

The M750 also raises the question of how many computer input devices need to be equipped with some sort of buzzy, generative AI-related feature.

Logitech’s ChatGPT prompt builder

Logitech’s much bigger release last week wasn’t a peripheral but an addition to its Options+ app. You don’t need the “new” M750 mouse to use Logitech’s AI Prompt Builder; I was able to program my MX Master 3S to launch it. Several Logitech mice and keyboards support AI Prompt Builder.

When you press a button that launches the prompt builder, an Options+ window appears. There, you can input text that Options+ will use to create a ChatGPT-appropriate prompt based on your needs:

A Logitech-provided image depicting its AI Prompt Builder software feature.

Enlarge / A Logitech-provided image depicting its AI Prompt Builder software feature.

Logitech

After you make your choices, another window opens with ChatGPT’s response. Logitech said the prompt builder requires a ChatGPT account, but I was able to use GPT-3.5 without entering one (the feature can also work with GPT-4).

The typical Arsian probably doesn’t need help creating a ChatGPT prompt, and Logitech’s new capability doesn’t work with any other chatbots. The prompt builder could be interesting to less technically savvy people interested in some handholding for early ChatGPT experiences. However, I doubt if people with an elementary understanding of generative AI need instant access to ChatGPT.

The point, though, is instant access to ChatGPT capabilities, something that Logitech is arguing is worthwhile for its professional users. Some Logitech customers, though, seem to disagree, especially with the AI Prompt Builder, meaning that Options+ has even more resources in the background.

But Logitech isn’t the only gadget company eager to tie one-touch AI access to a hardware button.

Pinching your earbuds to talk to ChatGPT

Similarly to Logitech, Nothing is trying to give its customers access to ChatGPT quickly. In this case, access occurs by pinching the device. This month, Nothing announced that it “integrated Nothing earbuds and Nothing OS with ChatGPT to offer users instant access to knowledge directly from the devices they use most, earbuds and smartphones.” The feature requires the latest Nothing OS and for the users to have a Nothing phone with ChatGPT installed. ChatGPT gestures work with Nothing’s Phone (2) and Nothing Ear and Nothing Ear (a), but Nothing plans to expand to additional phones via software updates.

Nothing's Ear and Ear (a) earbuds.

Enlarge / Nothing’s Ear and Ear (a) earbuds.

Nothing

Nothing also said it would embed “system-level entry points” to ChatGPT, like screenshot sharing and “Nothing-styled widgets,” to Nothing smartphone OSes.

A peek at setting up ChatGPT integration on the Nothing X app.

Enlarge / A peek at setting up ChatGPT integration on the Nothing X app.

Nothing’s ChatGPT integration may be a bit less intrusive than Logitech’s since users who don’t have ChatGPT on their phones won’t be affected. But, again, you may wonder how many people asked for this feature and how reliably it will function.

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