helldivers 2

sony-backs-down,-won’t-enforce-psn-accounts-for-helldivers-2-pc-players-on-steam

Sony backs down, won’t enforce PSN accounts for Helldivers 2 PC players on Steam

Purge the stain of this failure with the peroxide of victory —

What will Sony do next for an audience that likes its games but not its network?

Updated

Helldivers 2 player aiming a laser reticule into a massive explosion.

Enlarge / Aiming a single rifle sight into an earth-moving explosion feels like some kind of metaphor for the Helldivers 2 delayed PSN requirement saga.

PlayStation/Arrowhead

Helldivers 2 PC players can continue doing their part for Super Earth, sans Sony logins.

Sony’s plan for its surprise hit co-op squad shooter—now the most successful launch in Sony’s nascent PC catalog—Helldivers 2, was to make its players sign in with PlayStation Network (PSN) accounts before it launched in early February, even if they purchased the game through the Steam store.

Sony and developer Arrowhead didn’t enforce PSN logins during its frenetic launch and then announced late last week that PSN accounts would soon be mandatory. Many players did not like that at all, seeing in it a sudden desire by Sony to capitalize on its unexpected smash hit. Some were not eager to engage with a network that had a notable hack in its history, others were concerned about countries where PSN was not offered, and many didn’t take Sony at its word that this was about griefing, banning, and other moderation. Because of the uneven availability of Steam and PSN, Helldivers 2 was delisted in 177 countries on Steam over the weekend as Steam worked through refund requests.

The pushback made an impression, and now Sony has announced that account linking “will not be moving forward.” In a post on X (formerly Twitter) Sunday night addressed to Helldivers fans, the official PlayStation account wrote that the publisher had “heard your feedback” and was “still learning what is best for PC players and your feedback has been invaluable.”

“Feedback,” in this case, likely included a long weekend of both PlayStation and Arrowhead hearing from a Helldivers fanbase that had previously been relatively sanguine and cohesive, at least for an online multiplayer shooter. Steam reviews of Helldivers 2 took a sad but predictable plummet downward, the game’s subreddit pivoted from cosigned enthusiasm to protest, and lots of people tied to the game spent a lot of time over the weekend trying to address the surge of negative social media.

Johan Pilestedt, CEO of Arrowhead Games Studio, after facetiously asking if now was the moment “to tweet ‘What? You guys don’t have phones?'”, posted on X early Sunday that his firm was “talking solutions with PlayStation, especially for non-PSN countries.” Responding to a reply that asked why he or his firm were “acting all blameless,” Pilestedt was candid. “I do have a part to play. I am not blameless in all of this – it was my decision to disable account linking at launch so that players could play the game. I did not ensure players were aware of the requirement and we didn’t talk about it enough,” Pilestedt wrote.

He added, ‘We knew for about 6 months before launch that it would be mandatory for online PS titles.” Asked why, if known for 6 months, the game was sold to countries without PSN available, he responded, “We do not handle selling the game.”

It will certainly be interesting to see what Sony does next with its success beyond consoles. Helldivers 2 is by far its most successful PC launch to date, and its seventh highest-grossing game overall. There’s a market there for the right kinds of games, but how Sony cultivates that market, and whether they’ll welcome Sony as anything beyond a publisher on Steam, remains to be seen.

The developer of Ghost of Tsushima, arriving soon on PC, made sure to note Friday on X/Twitter that a PSN account was only required for the multiplayer mode of the game, not the single-player adventure.

This post was update at 10: 41 a.m. to note prior international delistings, and Sony’s clarification about PSN requirements for an upcoming game.

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Sony demands PSN accounts for Helldivers 2 PC players, and it’s not going well

What fresh Helldivers is this —

A surprise hit, a network with brutal baggage, and the Steam profit paradox.

Helldivers 2 player posing in winter armor

Enlarge / This gear is from the upcoming “Polar Patriots” Premium Warbond in Helldivers 2. It’s an upcoming change the developer and publisher likely wish was getting more attention of late.

Sony Interactive Entertainment

There’s a lot of stories about the modern PC gaming industry balled up inside one recent “update” to Helldivers 2.

Sony Interactive Entertainment announced Thursday night that current players of the runaway hit co-op shooter will have to connect their Steam accounts to a PlayStation Network (PSN) account starting on May 30, with a hard deadline of June 4. New players will be required to connect the two starting Monday, May 6.

Officially, this is happening because of the “safety and security provided on PlayStation and PlayStation Studios games.” Account linking allows Sony to ban abusive players, and also gives banned players the right to appeal. Sony writes that it would have done this at launch, but “Due to technical issues … we allowed the linking requirements for Steam accounts to a PlayStation Network account to be temporarily optional. That grace period will now expire.”

“We understand that while this may be an inconvenience to some of you, this step will help us to continue to build a community that you are all proud to be a part of,” Sony writes in the update. The Helldivers community on Reddit is flush with dissenting posts today, and Steam reviews of the game have taken a marked turn since the announcement.

Sony Interactive Entertainment

Oh, right, that PlayStation Network

It’s the combination of “safety and security” and “Sony” that make this more than just the typical grousing about game launchers, cross-play, or other user/password demands. The PlayStation Network was fully and famously hacked in April 2011, with 77 million users’ names, addresses, emails, birthdays, passwords, and logins compromised. Sony Online Entertainment also suffered a separate attack while PSN was down, exposing millions more accounts and thousands of credit card numbers. PSN came partially back online 26 days later, then fully online two weeks later, with a complimentary year of identity protection and Welcome Back packages for subscribers. Less than a month later, other aspects of Sony were hacked by LulzSec.

Sony was fined nearly $400,000 in the UK for the hack in 2013, which regulators said could have been prevented by updating software and taking precautions. Sony agreed to pay up to $17.5 million in a US class-action settlement in 2014, along with some providing free games and other benefits in 2015.

Those with a long enough memory of computers, security, and Sony might also recall the Sony rootkit debacle, which, while nearly 20 years old now, was such a notably bad and bizarre thing that it stuck around.

Sony Interactive Entertainment

An online game people want less online

Helldivers 2 was not supposed to be this big a game. Sony was still cautiously trodding into PC games after years of treating its exclusive and first-party games as console leverage. Helldivers 2 was a sequel to a game that, while well-regarded, didn’t land as a smash hit.

Within one day of its launch, Helldivers 2 was Sony’s most successful PC launch, and it wasn’t even close. Within two weeks, it passed the all-time concurrent player counts of Starfield, Destiny 2, landing at 18 on the SteamDB charts. It helped that it launched on the same day as the PS5 version, was cheaper than most AAA titles, and arrived with no (uncommonly) egregious performance or crash issues. There were, as noted by Sony, early server issues, largely due to demand. Whatever the case, it was Sony’s seventh highest-grossing game as of May 1.

That success hurts the optics of Sony’s demand, months after it had an unexpected hit, that players must now register with its far-from-trusted network to keep playing. A non-mega-budgeted game, a trial-balloon sequel, hits big, and Sony, finding its footing in this new realm, doesn’t want to leave said opportunity as a one-time Steam purchase.

Sony Interactive Entertainment

Two blimps jousting overhead

Helldivers 2 is explicitly multiplayer, and the action takes place on Sony’s servers. But Steam is the means by which Helldivers 2 reaches its players, fosters engagement, and, of course, tries to entice them into DLC, further sequels, and perhaps other Sony PC games—so long as they’re on also on Steam.

There are no rock-solid numbers on Steam’s PC gaming market share, but we know that the biggest competitor, Epic Games, is losing hundreds of millions of dollars each year giving away games just to get some kind of foothold. Steam’s market position, recommendation whims, and broad 30 percent revenue cut have left many companies searching for ways to disentangle their futures from a single platform. Sony just happens to be the one making the hard ask, for reasons that don’t entirely sound obvious months later, and with a network that has some tough Google search results.

It’s worth noting that PSN is not necessarily available in all countries where Steam sells games. We’ve reached out to Sony to ask about this and for further comment on their PSN requirement, and will update this post if we hear back.

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