Alder Lake

intel-is-offering-extended-warranties-for-crashing-13th-and-14th-gen-desktop-cpus

Intel is offering extended warranties for crashing 13th- and 14th-gen desktop CPUs

13th-generation core, 14th-generation core, Alder Lake, intel, intel core, raptor lake, Tech / /

trying to make good —

Intel’s microcode fix won’t help CPUs that are already damaged.

–

Even mainstream CPUs like the Core i5-13400 could theoretically be affected by Intel's crashing issues.

Enlarge / Even mainstream CPUs like the Core i5-13400 could theoretically be affected by Intel’s crashing issues.

Andrew Cunningham

Intel will be releasing a microcode update to prevent further damage to crashing 13th- and 14th-generation desktop processors sometime this month if it can stick to its previously announced schedule. This fix should be available via BIOS updates from PC and motherboard makers and from Microsoft as a Windows update. But it will take time for those updates to roll out to users, and Intel has said that processors that are already exhibiting crashes have been permanently damaged and won’t be fixed by the microcode update.

In an effort to provide peace of mind to buyers and cover anyone whose CPU is subtly damaged but not showing explicit signs of instability, Intel is extending the warranty on all affected 13th- and 14th-generation CPUs by an additional two years, Tom’s Hardware reports. This raises the warranty on a new boxed Intel CPU from three years to five. For processors that came installed in pre-built PCs, Intel says users should reach out to their PC’s manufacturer for support instead.

Though owners of high-end chips like the Core i9-13900K and Core i9-14900K were the most frequently affected by the crashing issue, Intel says that any 13th- or 14th-generation desktop CPU with a base power of 65 W or higher could ultimately be affected. This means that even slower, more budget-oriented chips like the Core i5-13400 could end up having problems.

According to Intel, the root cause of the issue was “a microcode algorithm resulting in incorrect voltage requests to the processor,” a bug that caused motherboards to supply too much power to a CPU. This resulted in damage to the silicon over time, leading to crashing and instability. The problem was also exacerbated by enthusiast motherboards that didn’t stick to Intel’s recommended default power and performance settings.

Intel says it is “investigating options to easily identify affected processors” to help give users peace of mind, and it will have more to share on both these testing options and the details of the extended warranty “in the coming days.” Anyone experiencing problems should reach out to Intel or their PC’s manufacturer, depending on whether they bought a separate CPU or a complete system.

Intel is offering extended warranties for crashing 13th- and 14th-gen desktop CPUs Read More »

intel-is-investigating-game-crashes-on-top-end-core-i9-desktop-cpus

Intel is investigating game crashes on top-end Core i9 desktop CPUs

Alder Lake, CPU, desktop CPU, gaming, gaming PC, intel, intel core, raptor lake, Tech / /

i’m giving her all she’s got —

Crashes may be related to CPUs running above their specified power limits.

–

Intel's high-end Core i9-13900K and 14900K are reportedly having crashing problems in some games.

Enlarge / Intel’s high-end Core i9-13900K and 14900K are reportedly having crashing problems in some games.

Andrew Cunningham

If you own a recent high-end Intel desktop CPU and you’ve been running into weird game crashes lately, you’re not alone.

Scattered reports from Core i9-13900K and i9-14900K users over the last couple of months have pointed to processor power usage as a possible source of crashes even in relatively undemanding games like Fortnite. Games like Hogwarts Legacy, Remnant 2, Alan Wake 2, Horizon: Zero Dawn, The Last of Us Part 1, and Outpost: Infinity Siege have also reportedly been affected; the problem primarily seems to affect titles made with Epic’s Unreal Engine. Intel said in a statement to ZDNet Korea (via The Verge) that it’s looking into the problems, escalating it from an “isolated issue” to something that may be more widespread and could require a more systemic fix.

Related CPUs like the i9-13900KF, i9-14900KF, i9-13900KS, and i9-14900KS may be affected, too, since they’re all the same basic silicon. Some user reports have also indicated that the i7-13700K and i7-14700K series may also be affected.

“Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads,” an Intel spokesperson told Ars. “We’re engaged with our partners and are conducting analysis of the reported issues.”

While Intel hasn’t indicated what it thinks could be causing the issue, support documents from Epic Games and other developers have suggested that the processors’ power settings are to blame, recommending that users change their BIOS settings or manually restrict their processors’ speed with tools like Intel’s Extreme Tuning Utility (XTU). Most enthusiast motherboards will set the power limits on Intel’s processors to be essentially infinite, squeezing out a bit more performance (especially for i7 and i9 chips) at the expense of increased power use and heat.

Epic suggests using a BIOS power setting called “Intel Fail Safe” on Asus, MSI, and Gigabyte motherboards—its name makes it sound like some kind of low-power safe mode, but it’s most likely just setting the processors’ power limits to Intel’s specified defaults. This could result in somewhat reduced performance, particularly when all CPU cores are active at the same time. But we and other reviewers have seen sharply diminishing returns when letting these chips use more power. This can even be a problem with Intel’s stock settings—the recently announced i9-14900KS can use as much as 31 percent more power than the standard i9-14900K while delivering just 1 or 2 percent faster performance.

If power limits are to blame, the good news is that users can adjust these in the short term and that motherboard makers could fix the problem in the long run by tweaking their default settings in future BIOS updates.

Updated April 9, 2024, at 2: 12 pm to add Intel spokesperson statement.

Intel is investigating game crashes on top-end Core i9 desktop CPUs Read More »